The Willows at Howell
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 43 Google reviews
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What this means for your family
The Willows at Howell is often praised for its clean environment and effective therapy programs, making it a strong candidate for short-term rehab. However, you must be prepared to be highly proactive; families frequently report difficulty reaching staff by phone and inconsistent communication regarding care plans. We recommend establishing a clear point of contact and a regular schedule for updates immediately upon admission.
Google Reviews
Google Reviews
43 reviews on Google“The Willows at Howell receives polarized feedback, with many families praising the facility's clean, aesthetic environment and the compassion of the nursing and therapy staff. However, a recurring pattern of critical concerns exists regarding poor communication, difficulty reaching staff by phone, and inconsistent follow-through on care plans and rehabilitation schedules. While many residents and families report a positive experience, potential residents should be aware of these significant administrative and responsiveness challenges.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and friendly nursing staff
- Effective physical and occupational therapy
- Engaging activities and family-inclusive events
Concerns
- Difficulty reaching staff by phone and unresponsiveness to messages (mentioned by 6 reviewers)
- Inconsistent follow-through on rehabilitation and care plans (mentioned by 3 reviewers)
- Poor communication regarding patient progress and discharge planning (mentioned by 3 reviewers)
- Allegations of neglect or unprofessional conduct by staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us around the common areas and the resident rooms?
- 2What kind of family-inclusive events or group activities do you have planned for the residents this month?
- 3How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 4If we have a question about our loved one's care or need an update on their progress, what is the best way to reach the care team to ensure we get a timely response?
- 5Can you walk us through the process for how care plans are updated and how you communicate those changes to the family?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and managing the situation?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT team also did a nice job, and I believe he benefited from being challenged. However, I cannot give more than three stars due to the facility’s lack of communication—it was essentially non-existent.”
“My dad was sick with a fever and diarrhea. They completely ignored him for hours. Finally somebody gave him a Tylenol and turned his heat up. Did nothing to actually help.”
“I’m not happy that when I visited & asked nurse if he was helped to do his exercises today, I was lied to. He was supposed to have help doing them 2-3x per day, and some days they only did them once.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Willows at Howell shows recurring problems with food safety appearing in three consecutive surveys (2023, 2024, and 2025), indicating persistent operational challenges. Other repeated issues include resident assessment practices and infection control, with families filing complaints about inadequate nutrition, dental care, and notification procedures. While all deficiencies have correction dates, the pattern of recurring food safety violations suggests ongoing management difficulties that families should investigate further.
Jan 22, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 12, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
May 28, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 20, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 20, 2024Complaint2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Feb 28, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
The Willows at Howell
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 11 of 120 (Best)
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit willowsathowell.com
Medicare data downloads
Original nursing home datasets
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