The Willows at Howell
Families consistently rate this highly — reviewers highlight clean, well-maintained facility. Schedule a visit to confirm the fit.
based on 43 Google reviews
Watch The Willows at Howell
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Willows at Howell is highly regarded for its clean environment and effective physical therapy, making it a strong candidate for short-term rehab. However, you must be prepared for potential communication hurdles; I recommend establishing a clear, direct point of contact with a case manager immediately upon admission to bypass the general phone system.
Google Reviews
Google Reviews
43 reviews on Google“The Willows at Howell receives high praise for its clean, beautiful facility and a dedicated staff that many families find compassionate and attentive. However, there is a recurring pattern of significant communication failures, including difficulty reaching staff by phone and a lack of transparency regarding care plans and progress updates. While many residents enjoy the food and activities, some families have reported serious concerns regarding inconsistent therapy sessions and poor responsiveness to medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and friendly nursing staff
- Effective physical and occupational therapy
- Engaging activities and community events
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Inconsistent or missed therapy sessions (mentioned by 2 reviewers)
- Neglect or slow response to medical needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a smaller community of 39 residents, how do you ensure consistent communication with families regarding daily updates or changes in a loved one's health?
- 2I noticed some families have had trouble reaching the team by phone; what is the best way for us to get in touch with nursing staff if we have a quick question?
- 3Since physical and occupational therapy are highlights here, how do you track and ensure that scheduled sessions are consistently met for each resident?
- 4Could you walk us through the process for medication management and how you ensure accuracy and timeliness for residents?
- 5What is the protocol for handling urgent medical needs, and how quickly can we expect to be notified if a resident requires a higher level of care?
- 6We love that you host many community events; could you tell us about a favorite activity or tradition that residents really look forward to participating in?
Personalized based on this facility's data
Key Review Excerpts
“The staff here at The Willows far exceeded our expectations! Every imaginable position was ava”
“I cannot give more than three stars due to the facility’s lack of communication—it was essentially non-existent. There were no updates on his progress, no care plan shared, and no returned phone calls or emails.”
“I’m not happy that when I visited & asked nurse if he was helped to do his exercises today, I was lied to. He was supposed to have help doing them 2-3x per day, and some days they only did them once.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from April 2024 identified deficiencies regarding incomplete documentation in resident service plans, specifically concerning anxiety interventions and hospice details. There were also discrepancies found between medication management practices and the written service plans.
Apr 22, 2024Routine
Resident B's service plan did not correctly identify that the facility was to administer medications, despite the resident keeping various medications in their room and the facility being tasked with management.
Resident A's service plan lacked detailed information on how the resident demonstrates anxiety and what behaviors require the administration of Lorazepam, or if nonpharmaceutical interventions can be used. Similar findings were noted for Resident C.
For Residents A and C, the service plans did not detail their hospice agency or the role of hospice services.
Jun 6, 2023RoutineCleanReport
No deficiencies found during this inspection.
Feb 18, 2021OtherCleanReport
No deficiencies found during this inspection.
Jun 16, 2015RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Trilogy Healthcare of Livingston, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit willowsathowell.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Legacy at Howell
< 1 miAssisted Living · Howell, MI
The Willows at Howell
< 1 miNursing Home · Howell, MI
The Cortland Howell
< 1 miAssisted Living · Howell, MI
Medilodge of Howell
1.0 miNursing Home · Howell, MI
Medilodge of Livingston
1.7 miNursing Home · Howell, MI
Abel Care, LLC
2.3 miAssisted Living · Howell, MI