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Public Google reviewers rate this highly and often mention clean, well-maintained facility. Schedule a visit to confirm the fit.
based on 44 Google reviews
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Public Google reviewers rate The Willows at Howell highly. Reviewers highlight: clean, well-maintained facility, compassionate and friendly nursing staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Willows at Howell receives high praise for its clean, beautiful facility and a dedicated staff that many families find compassionate and attentive. However, there is a recurring pattern of significant communication failures, including difficulty reaching staff by phone and a lack of transparency regarding care plans and progress updates. While many residents enjoy the food and activities, some families have reported serious concerns regarding inconsistent therapy sessions and poor responsiveness to medical needs.
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Key Review Excerpts
“The staff here at The Willows far exceeded our expectations! Every imaginable position was ava”
“I cannot give more than three stars due to the facility’s lack of communication—it was essentially non-existent. There were no updates on his progress, no care plan shared, and no returned phone calls or emails.”
“I’m not happy that when I visited & asked nurse if he was helped to do his exercises today, I was lied to. He was supposed to have help doing them 2-3x per day, and some days they only did them once.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from April 2024 identified deficiencies regarding incomplete documentation in resident service plans, specifically concerning anxiety interventions and hospice details. There were also discrepancies found between medication management practices and the written service plans.
Resident A's service plan lacked detailed information on how the resident demonstrates anxiety and what behaviors require the administration of Lorazepam, or if nonpharmaceutical interventions can be used. Similar findings were noted for Resident C.
Resident B's service plan did not correctly identify that the facility was to administer medications, despite the resident keeping various medications in their room and the facility being tasked with management.
For Residents A and C, the service plans did not detail their hospice agency or the role of hospice services.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Trilogy Healthcare of Livingston, LLC
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MI LARA — View Official Record
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