The Arboretum at the Woodlands
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
This facility offers a high-quality environment for independent living with excellent access to university resources and fitness programs. However, families should be aware of recent concerns regarding communication and restrictive isolation policies during health outbreaks; we recommend asking management specifically about their current protocols for resident movement and family updates during quarantine periods.
Google Reviews
Google Reviews
28 reviews on Google“The Arboretum at The Woodlands, often referred to as The Woodlands at Furman, is a Continuing Care Retirement Community (CCRC) that receives high praise from independent living residents for its beautiful campus, proximity to Furman University, and active social lifestyle. While most residents report high satisfaction, recent feedback highlights significant concerns regarding communication and restrictive isolation policies during health outbreaks, which some family members feel negatively impact resident well-being.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Strong connection to Furman University
- Professional and welcoming marketing staff
- Active social and fitness programs
Concerns
- Restrictive isolation policies during health outbreaks (mentioned by 2 reviewers)
- Lack of clear communication from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong partnership with Furman University, what specific opportunities do residents have to engage with students or university programs?
- 2I noticed that management is very active in responding to feedback online; how do you typically keep families updated on facility-wide changes or individual resident progress?
- 3With the campus being so beautifully maintained, what are some of the most popular social or fitness activities that residents participate in during the week?
- 4How has the facility evolved its approach to balancing resident social interaction with safety protocols during periods of increased health precautions?
- 5Since you maintain a high CMS rating for staffing, how do you ensure that communication remains consistent and transparent between the nursing team and family members?
- 6In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating care with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The quality of staff, personnel and medical care was excellent. The lead team knows how to bring on new staff that cares for people and shows the quality of excellence that Woodlands at FU desires.”
“My father is there just sitting in his room and told he has Covid and can’t go outside. He can’t even get fresh air outdoors even though he feels fine. It seems like this place is nice- until you get there, and then it’s more like a prison.”
“The staff has been superb in filling in the dining room personnel vacancies and we have been well-fed with tasty dishes; We enjoy the comfortable , well-maintained indoor and outdoor environment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
7
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Arboretum has a limited deficiency record with 3 violations across 2 surveys, including one complaint-triggered issue where families reported concerns. The main problem areas involve reporting procedures for suspected abuse or neglect, and medication labeling practices. All identified deficiencies have been corrected by the facility, suggesting responsive management when issues are found.
Oct 24, 2024Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
The Arboretum at the Woodlands
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit thewoodlandsatfurman.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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