Nursing Home Medicare 5-star

The Arboretum at the Woodlands

Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained campus. Still worth an in-person visit.

50 Arboretum Way, Greenville, SC 29617|30 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 28 Google reviews

(864) 371-3100 Directions Website

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What this means for your family

The Arboretum at the Woodlands has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, well-maintained campus and strong connection to furman university. Review the component ratings and current source records before deciding.

Google Reviews

30 public Google reviews available

The Arboretum at The Woodlands, often referred to as The Woodlands at Furman, is a Continuing Care Retirement Community (CCRC) that receives high praise from independent living residents for its beautiful campus, proximity to Furman University, and active social lifestyle. While most residents report high satisfaction, recent feedback highlights significant concerns regarding communication and restrictive isolation policies during health outbreaks, which some family members feel negatively impact resident well-being.

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained campus
Strong connection to Furman University
Professional and welcoming marketing staff
Active social and fitness programs

Concerns

Restrictive isolation policies during health outbreaks (mentioned by 2 reviewers)
Lack of clear communication from management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 30 analyzed

How They Respond to Reviews

75%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the facility's strong partnership with Furman University, what specific opportunities do residents have to engage with students or university programs?
2I noticed that management is very active in responding to feedback online; how do you typically keep families updated on facility-wide changes or individual resident progress?
3With the campus being so beautifully maintained, what are some of the most popular social or fitness activities that residents participate in during the week?
4How has the facility evolved its approach to balancing resident social interaction with safety protocols during periods of increased health precautions?
5Since you maintain a high CMS rating for staffing, how do you ensure that communication remains consistent and transparent between the nursing team and family members?
6In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating care with local medical providers?

Personalized based on this facility's data

Key Review Excerpts

“The quality of staff, personnel and medical care was excellent. The lead team knows how to bring on new staff that cares for people and shows the quality of excellence that Woodlands at FU desires.”

Rehab patient · 2023★★★★★

“My father is there just sitting in his room and told he has Covid and can’t go outside. He can’t even get fresh air outdoors even though he feels fine. It seems like this place is nice- until you get there, and then it’s more like a prison.”

Memory care family member · 2025★★☆☆☆

“The staff has been superb in filling in the dining room personnel vacancies and we have been well-fed with tasty dishes; We enjoy the comfortable , well-maintained indoor and outdoor environment.”

Long-term resident · 2021★★★★★

Source: 30 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.60hrs

Registered nurses for medical care

Total Nursing

5.75hrs

All nurses + aides combined

Staff Turnover

38%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.0%

Better than Avg

Here

6.0%

19.5%

21.0%

Greenville

23.6%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility30.8%

Worse than Avg

Here

30.8%

19.0%

16.7%

Greenville

16.5%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

3.1%

Greenville

6.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility19.6%

Worse than Avg

Here

19.6%

13.9%

11.9%

Greenville

9.3%

Residents vaccinated for the flu

↑ Higher is better

This Facility86.4%

Worse than Avg

Here

86.4%

95.5%

90.6%

Greenville

89.2%

Residents on antipsychotic medication

↓ Lower is better

This Facility8.8%

Better than Avg

Here

8.8%

15.4%

15.3%

Greenville

11.2%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility85.9%

Better than Avg

Here

85.9%

82.0%

81.5%

Greenville

77.1%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility71.4%

Worse than Avg

Here

71.4%

79.8%

78.0%

Greenville

73.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Greenville

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

3findings in history

Latest survey: 0 · well below SC avg (3.7)

1 complaint-triggered findings

The Arboretum has a limited deficiency record with 3 violations across 2 surveys, including one complaint-triggered issue where families reported concerns. The main problem areas involve reporting procedures for suspected abuse or neglect, and medication labeling practices. All identified deficiencies have been corrected by the facility, suggesting responsive management when issues are found.

Oct 24, 2024Routine2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 2, 2024Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Arboretum at the Woodlands

Organization Type

nonprofit

Ownership & Management

Key personnel

Brackett, JamesOfficer / DirectorCannaday, TroyOfficer / DirectorTodd, KellyOfficer / DirectorUpstate Senior Living, INC.ManagerBrackett, JamesManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(864) 371-3100

thewoodlandsatfurman.org

50 Arboretum Way

Greenville, SC 29617

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

28 reviews from families & visitors

Official Website

Visit thewoodlandsatfurman.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.