Nursing HomeMedicaid Top Rated

Pocopson Home

Strong Medicare quality ratings; families often praise warm, attentive nursing and cna staff. Still worth an in-person visit.

1695 Lenape Road, West Chester, PA 19382|275 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 97 Google reviews

(610) 793-1212 Directions Website

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What this means for your family

Pocopson Home offers a clean environment and a highly regarded rehabilitation team, making it a potential option for short-term recovery. However, families should be aware of significant recent reports regarding communication lapses and inconsistent care quality; we strongly recommend asking management about their current ratio of permanent versus agency staff and their protocol for notifying families of medical incidents.

Google Reviews

97 reviews on Google

“Pocopson Home is frequently praised for its dedicated, caring nursing staff and clean, well-organized environment, particularly within its rehabilitation and long-term care units. However, families have raised serious concerns regarding inconsistent staffing levels, communication failures, and occasional lapses in patient safety and medication management. While many families feel at peace with the care their loved ones receive, others report significant issues with agency staff turnover and administrative accountability.”

Quality Themes

Tap a score for details

Strengths

Warm, attentive nursing and CNA staff
Clean and well-maintained facility
Effective short-term rehabilitation therapy
Strong sense of community and resident engagement

Concerns

High staff turnover and reliance on temporary agency workers (mentioned by 3 reviewers)
Poor communication regarding medical incidents and medication errors (mentioned by 2 reviewers)
Inadequate staffing levels leading to cold food and delayed care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 98 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With such a high rating for your nursing and CNA staff, how do you ensure that same level of warm, attentive care remains consistent even when using agency or temporary workers?
2We've heard wonderful things about the sense of community here; what kind of resident engagement activities or social events are happening this month?
3How does the nursing team communicate updates to families regarding changes in a resident's medical status or medication adjustments?
4Can you tell us more about the dining experience, specifically how you ensure meals are served at the right temperature and on schedule?
5In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for notifying the family?
6For residents coming in for short-term rehabilitation, how do you coordinate their therapy sessions with their daily routine to ensure they are getting the most out of their recovery?

Personalized based on this facility's data

Key Review Excerpts

“The staff on 4 Jones was so incredibly wonderful to my mom before and after she was placed on hospice care. They were super friendly and caring people who took care of my mom's every need.”

Long-term resident's family · 2022★★★★★

“I was recently in Pocopson Home for Rehab due to a fall that broke my Pelvic bone. I was on 3rd Jones room 315, the Nurses, and CNA,staff were the best!! Everyone was so caring.The PT and OT staff were top notch with my rehabilitation sessions.”

Rehab patient · 2025★★★★★

“Horrible place, horrible care, and horrible communication. They wait 5 days to tell you they gave your loved one the wrong medication and lose reports regarding elder abuse after a nurse calls to tell you that the County is investigating it.”

Dementia patient's family · 2022★☆☆☆☆

Source: 97 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.53hrs

71%

Registered nurses for medical care

Total Nursing

4.25hrs

All nurses + aides combined

Staff Turnover

34%

Lower is better (< 30% = good)

RN Turnover

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.7%

Better than Avg

Here

98.7%

93.4%

87.1%

Chester

76.6%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

12.1%

8.3%

Chester

9.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

95.5%

93.5%

Chester

90.8%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.5%

Mixed vs Avgs

Here

26.5%

19.4%

26.0%

Chester

30.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility11.8%

Better than Avg

Here

11.8%

15.3%

18.4%

Chester

14.2%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility14.8%

Better than Avg

Here

14.8%

19.5%

19.9%

Chester

18.8%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.6%

Better than Avg

Here

91.6%

81.8%

69.2%

Chester

56.9%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.4%

Better than Avg

Here

96.4%

79.7%

68.7%

Chester

61.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.1%

Worse than Avg

Here

3.1%

1.6%

1.4%

Chester

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

2penalties

Well below state avg (10.1)

4 complaint-triggered

$16,036 in fines

Clean record — no deficiencies

Families filed complaints that triggered four deficiencies in 2024, primarily concerning abuse prevention and physical restraint policies, indicating serious safety concerns. The facility has recurring issues with care planning (appearing in both 2023 and 2024 surveys) and abuse/neglect protections, though all violations have been corrected according to state records. Additional problems included infection control, family notification policies, accident prevention, and incontinence care.

Mar 22, 2024Routine1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 14, 2024Complaint4 findings

0604Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 27, 2023Routine4 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Federal Penalties

Fine

Feb 14, 2024

$8,018

Fine

Feb 14, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pocopson Home

Organization Type

government

Ownership & Management

Key personnel

Mckenna, JacquelineW-2 Managing EmployeeMckenna, JacquelineOfficer / DirectorMancill, ThomasManagerMckenna, JacquelineManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(610) 793-1212

chesco.org

1695 Lenape Road

West Chester, PA 19382

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

97 reviews from families & visitors

Official Website

Visit chesco.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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