Crosslands
Strong Medicare quality ratings; families often praise high-quality, varied dining options. Still worth an in-person visit.
based on 63 Google reviews

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What this means for your family
Crosslands offers an exceptionally beautiful campus and high-quality dining that residents clearly enjoy. However, families should be aware that the administrative support during complex transitions—such as downsizing—can be lacking; we recommend clarifying the level of assistance provided during move-ins before committing.
Google Reviews
Google Reviews
63 reviews on Google“Crosslands is widely regarded as a high-quality, upscale retirement community with a beautiful campus and a strong emphasis on resident activities and dining. While most families report high satisfaction with the care and environment, some have expressed significant frustration regarding a lack of administrative support and communication during complex transitions like downsizing.”
Quality Themes
Tap a score for detailsStrengths
- High-quality, varied dining options
- Beautiful, well-maintained campus
- Active and engaging social environment
- Professional and caring staff
Concerns
- Lack of support and communication during resident transitions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and beautiful the campus is; how do you ensure the outdoor spaces are safely accessible for residents every day?
- 2We noticed the dining options seem very varied and high-quality; could you tell us more about how residents participate in choosing their meals?
- 3When a resident is first moving into the facility, what steps do you take to ensure the family is kept closely informed and supported during that transition?
- 4With such a high staffing rating, how do you ensure that the professional care remains consistent even during shift changes?
- 5What kind of social activities or group engagements are currently popular among the residents here?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“My mother has lived here for 14 years and loves it. The care is great and the food is quite good.”
“The staff is always friendly, professional, and helpful. They make it feel like a home. The grounds are quite beautiful too.”
“But, don't even think about living here unless you are one of those lucky few upon whom fate has bestowed a small fortune and you've retired with a large portion of it still in the bank.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crosslands shows recurring concerns with resident care planning and responding to alleged violations appearing in multiple surveys, including a recent January 2025 inspection. Families previously filed complaints about treatment quality and medication services in 2024. The facility has addressed fire safety issues from 2023, but the repeat deficiencies in core care areas suggest ongoing challenges with consistent resident assessment and protection protocols that families should discuss during visits.
Feb 20, 2026Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jan 9, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 22, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 28, 2023Routine4
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 27, 2023Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Federal Penalties
Fine
Jan 9, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Crosslands
nonprofit
Chain Affiliation
Kendal
7 facilities nationwide
Chain avg rating: 4.4/5 · Rank 3 of 7 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit kendal-crosslands.org
Medicare data downloads
Original nursing home datasets
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