Strong Medicare quality ratings; public reviewers often praise high-quality, varied dining options. Still worth an in-person visit.
based on 62 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey · Staff turnover reported at 20%
Crosslands has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: high-quality, varied dining options and beautiful, well-maintained campus. Review the component ratings and current source records before deciding.
Crosslands is widely regarded as a high-quality, upscale retirement community with a beautiful campus and a strong emphasis on resident activities and dining. While most families report high satisfaction with the care and environment, some have expressed significant frustration regarding a lack of administrative support and communication during complex transitions like downsizing.
Quality Themes
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Concerns
Rating Trends
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Distribution · 46 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My mother has lived here for 14 years and loves it. The care is great and the food is quite good.”
“The staff is always friendly, professional, and helpful. They make it feel like a home. The grounds are quite beautiful too.”
“But, don't even think about living here unless you are one of those lucky few upon whom fate has bestowed a small fortune and you've retired with a large portion of it still in the bank.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Crosslands shows recurring concerns with resident care planning and responding to alleged violations appearing in multiple surveys, including a recent January 2025 inspection. Families previously filed complaints about treatment quality and medication services in 2024. The facility has addressed fire safety issues from 2023, but the repeat deficiencies in core care areas suggest ongoing challenges with consistent resident assessment and protection protocols that families should discuss during visits.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Federal Penalties
Fine
Jan 9, 2025
$12,735
Crosslands
nonprofit
Kendal
5 facilities nationwide
Chain avg rating: 4.4/5 · Rank 1 of 7 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
62 reviews from families & visitors
Official Website
Visit kendal-crosslands.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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