See every facility — official ratings, family reviews, no referral fees.
Nursing Home Top Rated

Crosslands

Strong Medicare quality ratings; families often praise high-quality, varied dining options. Still worth an in-person visit.

1660 East Street Road, Kennett Square, PA 1934860 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 63 Google reviews

5
4
3
2
1
Crosslands Nursing Home in Kennett Square, PA — Street View
Street View

Watch Crosslands

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Crosslands offers an exceptionally beautiful campus and high-quality dining that residents clearly enjoy. However, families should be aware that the administrative support during complex transitions—such as downsizing—can be lacking; we recommend clarifying the level of assistance provided during move-ins before committing.

Google Reviews

Google Reviews

63 reviews on Google
Crosslands is widely regarded as a high-quality, upscale retirement community with a beautiful campus and a strong emphasis on resident activities and dining. While most families report high satisfaction with the care and environment, some have expressed significant frustration regarding a lack of administrative support and communication during complex transitions like downsizing.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities9.0MedsN/AMemoryN/AComms4.0Value3.0

Strengths

  • High-quality, varied dining options
  • Beautiful, well-maintained campus
  • Active and engaging social environment
  • Professional and caring staff

Concerns

  • Lack of support and communication during resident transitions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(8)'21(8)'23(3)'25(5)

Distribution · 46 analyzed

5
37
4
7
3
1
2
0
1
1

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how well-maintained and beautiful the campus is; how do you ensure the outdoor spaces are safely accessible for residents every day?
  • 2We noticed the dining options seem very varied and high-quality; could you tell us more about how residents participate in choosing their meals?
  • 3When a resident is first moving into the facility, what steps do you take to ensure the family is kept closely informed and supported during that transition?
  • 4With such a high staffing rating, how do you ensure that the professional care remains consistent even during shift changes?
  • 5What kind of social activities or group engagements are currently popular among the residents here?
  • 6In the event of a medical emergency after hours, what is the specific protocol for contacting the family and coordinating with doctors?

Personalized based on this facility's data


Key Review Excerpts

My mother has lived here for 14 years and loves it. The care is great and the food is quite good.

Long-term resident's family · 2015★★★★★

The staff is always friendly, professional, and helpful. They make it feel like a home. The grounds are quite beautiful too.

Family member of resident · 2021★★★★★

But, don't even think about living here unless you are one of those lucky few upon whom fate has bestowed a small fortune and you've retired with a large portion of it still in the bank.

Visitor/Observer · 2019★★★★
Source: 63 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.39hrs
OK
Registered nurses for medical care
Total Nursing
5.45hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

6

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
PA
87.1%
Chester
76.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
19.4%
PA
26.0%
Chester
30.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
PA
8.3%
Chester
9.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.4%
PA
17.8%
Chester
13.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
Chester
90.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.5%
PA
19.9%
Chester
18.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
79.7%
PA
68.7%
Chester
61.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.9%
Better than Avg
Here
83.9%
US
81.8%
PA
69.2%
Chester
57.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
PA
1.4%
Chester
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (10.1)
2 complaint-triggered
$12,735 in fines

Crosslands shows recurring concerns with resident care planning and responding to alleged violations appearing in multiple surveys, including a recent January 2025 inspection. Families previously filed complaints about treatment quality and medication services in 2024. The facility has addressed fire safety issues from 2023, but the repeat deficiencies in core care areas suggest ongoing challenges with consistent resident assessment and protection protocols that families should discuss during visits.

Feb 20, 2026Routine
2
0606Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jan 9, 2025Routine
3
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jan 22, 2024Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · PatternResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 28, 2023Routine
4
0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jan 27, 2023Routine
1
0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Federal Penalties

Fine

Jan 9, 2025

$12,735

Ownership & Operations

Who Operates This Facility

Owner / Operator

Crosslands

Organization Type

nonprofit

Chain Affiliation

Chain Name

Kendal

Chain Size

7 facilities nationwide

Chain avg rating: 4.4/5 · Rank 3 of 7 (Best)

Ownership & Management

Key personnel

Citizens Bank of Pennsylvania5% or Greater Mortgage InterestCitizens Bank of Pennsylvania5% or Greater Security InterestEvans, PatriciaManaging Control - Governing BodyGrove, DavidManaging Control - Governing BodyHelle, JenniferManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call