Kendal at Longwood
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
Kendal at Longwood is highly regarded for its beautiful campus and professional staff, making it an excellent choice for those seeking a high-quality retirement environment. Families should feel confident in the facility's upkeep and general care, though they should be prepared for the premium pricing associated with this level of service.
Google Reviews
Google Reviews
64 reviews on Google“Kendal at Longwood is a highly regarded Continuing Care Retirement Community (CCRC) praised for its beautiful, well-maintained 500-acre campus and professional staff. Visitors and prospective members frequently highlight the welcoming atmosphere, clean facilities, and quality of life provided to residents. While the community is widely recommended, some reviewers note that the pricing is on the higher side.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Professional and attentive staff
- Clean and welcoming facilities
- Strong sense of community
Concerns
- High cost of living/services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the beautiful, expansive grounds here, what specific outdoor activities or walking programs are available for residents to enjoy the campus?
- 2I noticed your team is very active in responding to feedback online; how do you incorporate family input into the daily care plan for residents?
- 3Since the community atmosphere is a highlight here, what are some of the most popular social events or clubs that help new residents feel at home right away?
- 4With the high level of service provided, could you help us understand the breakdown of what is included in the monthly cost versus potential additional fees?
- 5How does your nursing staff coordinate with local hospitals or specialists if a resident requires a higher level of medical intervention or emergency care?
- 6With your top-tier CMS staffing rating, how does your team ensure that each resident receives personalized attention throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“This is a very clean, safe, and tight-knit retirement community in Kennett Square, Pennsylvania. Slightly overpriced but it's a beautifully landscaped place.”
“This is a Life Plan or Continuing Care Retirement Community. I was visiting to check it out. I attended an info session. They put Kendal in perspective versus other options. It was very informative and I learned a few things. Their facilities are very impressive. Clean and very welcoming.”
“Very posh and they seem to take great care and effort to accommodate their residents. The cafeteria is probably the most affordable place to get a meal in the whole area.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kendal At Longwood has 9 deficiencies across recent inspections, with families filing complaints that triggered findings in medication management and treatment care. Most issues involve fire safety systems and building infrastructure rather than direct patient care. While complaint-related deficiencies were corrected, ongoing fire safety problems persist across multiple surveys, suggesting potential maintenance challenges that warrant discussion during your visit.
Sep 5, 2024Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 2, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 5, 2023Routine3
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Kendal at Longwood
for profit
Chain Affiliation
Kendal
7 facilities nationwide
Chain avg rating: 4.4/5 · Rank 1 of 7 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit kendal-crosslands.org
Medicare data downloads
Original nursing home datasets
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