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Nursing HomeMedicaid Investigative

West Chester Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

800 West Miner Street, West Chester, PA 19382180 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 398 Google reviews

5
4
3
2
1
West Chester Rehabilitation and Healthcare Center Nursing Home in West Chester, PA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)

Below average in PA · Below recommended RN staffing · Below chain average · $83,889 in fines

Source: Medicare data

What this means for your family

This facility has a highly active and well-regarded activities department that significantly improves the quality of life for residents. However, families must be vigilant regarding long-term care; please conduct unannounced visits and specifically monitor call-bell response times and hygiene standards, as these are recurring areas of concern.

Google Reviews

Google Reviews

398 reviews on Google
West Chester Rehabilitation and Healthcare Center receives polarized feedback, with many short-term rehab patients praising the therapy team and recent facility renovations. However, multiple family members of long-term residents report serious concerns regarding hygiene, slow call-bell response times, and inconsistent nursing care. While the activities department is frequently highlighted for its positive impact, the facility's reputation is significantly impacted by reports of neglect and poor communication.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean4.0Activities10.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Highly engaging and energetic activities program
  • Effective and encouraging physical therapy team
  • Recent facility renovations and aesthetic upgrades
  • Responsive and helpful admissions and business office staff

Concerns

  • Slow or unresponsive call-bell system (mentioned by 4 reviewers)
  • Poor hygiene and cleanliness in patient rooms (mentioned by 5 reviewers)
  • Inconsistent or delayed medication administration (mentioned by 4 reviewers)
  • Inadequate staffing levels or lack of attention to basic needs (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2344.32024(25)4.62025(134)4.72026(59)

Distribution · 218 analyzed

5
186
4
11
3
2
2
1
1
18
21 reviews posted between Jan 20, 2026Jan 24, 2026 · 21 were 5-star

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard great things about your energy and activity programs; could you tell us more about what a typical day of engagement looks like for residents?
  • 2With the recent facility renovations, how has the updated environment improved the overall living experience for the residents?
  • 3How do you ensure that medication is administered accurately and on a consistent schedule for every resident?
  • 4What steps are in place to ensure that call bells are answered promptly and that residents' basic needs are met throughout the day?
  • 5Could you describe your process for maintaining high standards of cleanliness and hygiene in the resident rooms?
  • 6How does the nursing team handle medical emergencies or changes in health status during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

Lashonda Daniels Activities Director I have ever experienced. She leads with warmth, excellence, and intention, creating an environment where both staff and residents feel seen, supported, and genuinely cared for.

Visitor/Family · 2026★★★★★

The 2nd floor residential unit is a DISGRACE. I will not elaborate here, but would be glad explain further to anyone considering leaving your loved ones here. Please look elsewhere if your loved ones matter.

Long-term resident's family · 2025☆☆☆☆

My nana is dead because this place did not care for her wounds properly. They got infected because of the poor care from the nursing staff.

Long-term resident's family · 2025☆☆☆☆
Source: 398 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
26%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
15.3%
PA
18.4%
Chester
14.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
14.4%
PA
17.6%
Chester
19.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.6%
Worse than Avg
Here
33.6%
US
19.4%
PA
26.0%
Chester
30.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.0%
Mixed vs Avgs
Here
91.0%
US
93.4%
PA
87.1%
Chester
76.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.1%
Worse than Avg
Here
15.1%
US
12.1%
PA
8.3%
Chester
9.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.4%
Mixed vs Avgs
Here
14.4%
US
15.4%
PA
17.8%
Chester
13.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility34.3%
Worse than Avg
Here
34.3%
US
79.7%
PA
68.7%
Chester
64.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.7%
Worse than Avg
Here
43.7%
US
81.8%
PA
69.2%
Chester
59.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
PA
1.4%
Chester
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
4penalties
Near state avg (10.1)
10 complaint-triggered
$83,889 in fines

Multiple families have filed complaints about this facility, resulting in 11 complaint-triggered deficiencies including safety hazards and inadequate nutrition. The facility shows persistent problems with care planning, medication management, and overall quality of care across recent surveys. While the facility corrects issues when cited, the recurring nature of deficiencies in critical care areas and multiple family complaints suggest ongoing care quality concerns that warrant careful consideration.

Feb 27, 2025Complaint
1
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Oct 3, 2024Routine
7
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Aug 15, 2024Complaint
1
0755Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

May 6, 2024Routine
14
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0932Potential for harm · WidespreadCorrected

Smoke Deficiencies

Meet other general requirements.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Mar 26, 2024Complaint
1
0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Feb 28, 2024Complaint
2
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Aug 15, 2024

$23,218

Fine

May 6, 2024

$16,801

Fine

Jun 16, 2023

$21,932

Fine

Jun 16, 2023

$21,938

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Chester Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 53 of 80

Ownership & Management

Key personnel

Cibc Bank USA5% or Greater Security InterestPile, AndrewW-2 Managing EmployeePile, AndrewOfficer / DirectorPosen, MindeeOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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