West Chester Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 398 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Below average in PA · Below recommended RN staffing · Below chain average · $83,889 in fines
What this means for your family
This facility has a highly active and well-regarded activities department that significantly improves the quality of life for residents. However, families must be vigilant regarding long-term care; please conduct unannounced visits and specifically monitor call-bell response times and hygiene standards, as these are recurring areas of concern.
Google Reviews
Google Reviews
398 reviews on Google“West Chester Rehabilitation and Healthcare Center receives polarized feedback, with many short-term rehab patients praising the therapy team and recent facility renovations. However, multiple family members of long-term residents report serious concerns regarding hygiene, slow call-bell response times, and inconsistent nursing care. While the activities department is frequently highlighted for its positive impact, the facility's reputation is significantly impacted by reports of neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaging and energetic activities program
- Effective and encouraging physical therapy team
- Recent facility renovations and aesthetic upgrades
- Responsive and helpful admissions and business office staff
Concerns
- Slow or unresponsive call-bell system (mentioned by 4 reviewers)
- Poor hygiene and cleanliness in patient rooms (mentioned by 5 reviewers)
- Inconsistent or delayed medication administration (mentioned by 4 reviewers)
- Inadequate staffing levels or lack of attention to basic needs (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 218 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your energy and activity programs; could you tell us more about what a typical day of engagement looks like for residents?
- 2With the recent facility renovations, how has the updated environment improved the overall living experience for the residents?
- 3How do you ensure that medication is administered accurately and on a consistent schedule for every resident?
- 4What steps are in place to ensure that call bells are answered promptly and that residents' basic needs are met throughout the day?
- 5Could you describe your process for maintaining high standards of cleanliness and hygiene in the resident rooms?
- 6How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“Lashonda Daniels Activities Director I have ever experienced. She leads with warmth, excellence, and intention, creating an environment where both staff and residents feel seen, supported, and genuinely cared for.”
“The 2nd floor residential unit is a DISGRACE. I will not elaborate here, but would be glad explain further to anyone considering leaving your loved ones here. Please look elsewhere if your loved ones matter.”
“My nana is dead because this place did not care for her wounds properly. They got infected because of the poor care from the nursing staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about this facility, resulting in 11 complaint-triggered deficiencies including safety hazards and inadequate nutrition. The facility shows persistent problems with care planning, medication management, and overall quality of care across recent surveys. While the facility corrects issues when cited, the recurring nature of deficiencies in critical care areas and multiple family complaints suggest ongoing care quality concerns that warrant careful consideration.
Feb 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Oct 3, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Aug 15, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 6, 2024Routine14
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Meet other general requirements.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Feb 28, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Aug 15, 2024
$23,218
Fine
May 6, 2024
$16,801
Fine
Jun 16, 2023
$21,932
Fine
Jun 16, 2023
$21,938
Ownership & Operations
Who Operates This Facility
West Chester Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 53 of 80
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
398 reviews from families & visitors
Official Website
Visit westchesterhc.com
Medicare data downloads
Original nursing home datasets
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