Nursing HomeMedicaid Investigative

Summit at Plantsville Center for Health & Rehabili

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

261 Summit Street, Plantsville · Plantsville, CT 06479|150 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 93 Google reviews

(860) 628-0364 Directions Website

Street View

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3/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (1/5 stars)
Above-median deficiencies (14 vs median 12)

Bottom 25% in CT · Below recommended RN staffing · Worst in NATIONAL HEALTH CARE ASSOCIATES chain · $21,879 in fines

Source: Medicare data

What this means for your family

While recent reviews highlight significant improvements in facility atmosphere and staff friendliness, the facility has a history of serious complaints regarding medical communication and patient hygiene. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's care and maintain direct contact with the nursing supervisor to ensure medical updates are communicated promptly.

Google Reviews

93 reviews on Google

“The Summit at Plantsville receives highly polarized feedback, with many recent reviewers praising the facility's cleanliness, friendly staff, and effective admissions process. However, long-term concerns persist regarding inconsistent nursing care, communication failures during medical emergencies, and allegations of neglect, particularly in the memory care and long-term units.”

Quality Themes

Tap a score for details

Strengths

Warm, welcoming front desk and admissions staff
Clean and well-maintained facility environment
Engaging recreation and activities programs
Effective post-surgery rehabilitation therapy

Concerns

Neglect and poor hygiene (e.g., patients left in soiled conditions) (mentioned by 5 reviewers)
Communication failures during medical emergencies or transitions (mentioned by 3 reviewers)
Inconsistent staffing levels and slow response times (mentioned by 3 reviewers)
Allegations of improper medication management or over-sedation (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 95 analyzed

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard wonderful things about how welcoming the front desk and admissions team are; how do you ensure that same warmth is felt by the residents and their families during daily care?
2With the great reputation your recreation and activities programs have, could you tell us more about what a typical week of engagement looks like for residents?
3How does the nursing team manage medication administration and monitoring to ensure everything is handled accurately and safely?
4In the event of a medical emergency or a sudden change in a resident's condition, what is the specific protocol for communicating those updates to the family?
5What steps are being taken to ensure consistent response times from the care staff, especially during the evening or overnight shifts?
6We noticed the facility is very well-maintained and clean; what are your specific protocols for maintaining high standards of hygiene and personal care for the residents?

Personalized based on this facility's data

Key Review Excerpts

“My wife was at the summit for close to a year in the meadow view unit which is also the memory care unit. The nurses and staff were very attentive to her needs making sure her pain was always manageable.”

Memory care family member · 2025★★★★★

“The staff here had absolutely no contact with the hospital and heard a rumor that she passed away. Without verifying with the hospital or her family members, they took the liberty to box up all of her”

Memory care family member · 2023★☆☆☆☆

“My Mom was a patient/resident of the Summit until her passing... As a family we made sure she was visited daily and saw for ourselves that the staff, nurses, cna's dr's & nurse practitioners took excellent care of my Mom.”

Long-term resident's family · 2025★★★★★

Source: 93 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.46hrs

61%

Registered nurses for medical care

Total Nursing

3.65hrs

89%

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

31%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility70.2%

Worse than Avg

Here

70.2%

93.4%

88.0%

Capitol

91.6%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility75.0%

Worse than Avg

Here

75.0%

95.5%

93.5%

Capitol

94.0%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility10.6%

Better than Avg

Here

10.6%

14.4%

18.2%

Capitol

17.1%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility12.0%

Worse than Avg

Here

12.0%

5.3%

6.3%

Capitol

5.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility16.4%

Mixed vs Avgs

Here

16.4%

12.1%

19.7%

Capitol

19.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility23.4%

Mixed vs Avgs

Here

23.4%

19.4%

24.9%

Capitol

24.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility42.3%

Worse than Avg

Here

42.3%

79.7%

69.7%

Capitol

72.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility45.1%

Worse than Avg

Here

45.1%

81.8%

71.0%

Capitol

77.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.6%

Worse than Avg

Here

3.6%

1.6%

1.5%

Capitol

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies

1penalties

Above state avg (12.8)

11 complaint-triggered

$21,879 in fines

Families have filed multiple complaints triggering deficiency findings, with recurring issues in accident prevention, medication management, and abuse/neglect protections. Recent surveys show ongoing problems with safety hazards, care planning, infection control, and nutrition, with several deficiencies from the most recent December 2025 inspection still under correction plans rather than fully resolved.

Dec 8, 2025Routine9 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Nov 25, 2025Complaint2 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Jul 9, 2025Complaint2 findings

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Mar 26, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 15, 2024Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 22, 2024Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Federal Penalties

Fine

Dec 8, 2025

$3,588

Ownership & Operations

Who Operates This Facility

Owner / Operator

Summit at Plantsville Center for Health & Rehabili

Organization Type

for profit

Chain Affiliation

Chain Name

National Health Care Associates

Chain Size

43 facilities nationwide

Chain avg rating: 3.0/5 · Rank 38 of 43 (Worst)

Ownership & Management

Owners

Bg II Opco Ml LLC

Owner · Organization

100%

Cedar Hill Capital Associates LLC