Pearl of Hinsdale, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 211 Google reviews
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What this means for your family
The Pearl of Hinsdale has a highly regarded rehabilitation team, making it a potential choice for short-term recovery. However, families must be aware of serious, recurring reports of understaffing and poor responsiveness to basic needs. If you choose this facility, ensure you have a plan for frequent, in-person advocacy for your loved one.
Google Reviews
Google Reviews
211 reviews on Google“The Pearl of Hinsdale receives highly polarized feedback, with many families praising the dedicated therapy team and front-desk staff, while others report severe concerns regarding patient neglect and poor communication. While some residents experience compassionate care and successful rehabilitation, multiple reviewers highlight significant issues with understaffing, slow response times to call lights, and inadequate hygiene in certain wings.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy team
- Welcoming and helpful front desk staff
- Efficient and supportive admissions process
- Clean and well-maintained common areas
Concerns
- Severe understaffing leading to slow response times (mentioned by 9 reviewers)
- Poor hygiene and persistent odors (urine) (mentioned by 6 reviewers)
- Inadequate communication from nursing and social work departments (mentioned by 7 reviewers)
- Poor quality and unpalatable food (mentioned by 6 reviewers)
- Neglect of basic care (turning patients, hygiene) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 230 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy teams; how do you tailor those programs to meet a resident's specific mobility goals?
- 2With the front desk staff being so welcoming, how do you ensure that same level of friendly communication extends to the nursing and social work teams during daily care updates?
- 3How does the facility manage meal service and nutrition to ensure the food is both appetizing and easy for residents to eat?
- 4What specific protocols are in place to ensure consistent hygiene and a fresh-smelling environment in the resident rooms and common areas?
- 5Can you walk us through your process for medication management and how you ensure there are no delays in care during shift changes?
- 6What kind of daily activities or social events are planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The primary focus is on residents and their families!! Keep up the great work!!”
“My dad is being released on the 12th because therapy isnt being accomplished here. He is weak but they dont have any sense to concentrate on therapy and working around it to help the patients accomplish more with it.”
“My mother had fevers in there and she had infections and she had shortness of breath that was not attended to. I went to the nurse's at least 8 times about things.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated deficiencies across multiple care areas, with nearly half triggered by family complaints. Ongoing issues include nutrition and meal quality, medication management, and safety hazards. While all violations have been corrected when cited, the same problems resurface frequently, suggesting systemic challenges in maintaining consistent care standards and a safe environment for residents.
Jan 8, 2026Routine3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 1, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Dec 18, 2024Complaint3
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 18, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Pearl of Hinsdale, the
for profit
Chain Affiliation
Pearl Healthcare
15 facilities nationwide
Chain avg rating: 2.8/5 · Rank 6 of 13
Ownership & Management
Owners
Hinsdale Holding Company LLC
Owner · Organization
Ben Cohen Trust Fbo Joanna Davison
Owner (parent company) · Organization
Ben Cohen Trust Fbo John C. Davison
Owner (parent company) · Organization
Ben Cohen Trust Fbo Mark Edward Davison
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
211 reviews from families & visitors
Official Website
Visit pearlhcm.com
Medicare data downloads
Original nursing home datasets
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