Bella Terra Lagrange
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 127 Google reviews
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What this means for your family
This facility is often praised for its clean environment and effective therapy team, making it a potential candidate for short-term rehab. However, families must be vigilant regarding communication and response times; we strongly recommend visiting during off-hours and asking specifically how the facility handles call lights and family updates during weekends or shift changes.
Google Reviews
Google Reviews
127 reviews on Google“Bella Terra La Grange presents a highly polarized experience for families, with many praising the cleanliness of the facility and the effectiveness of the therapy department. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication from nursing staff, and long wait times for basic patient assistance. Families considering this facility should be aware that while some find the environment welcoming, others describe a lack of urgency and professional oversight in patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy programs
- Welcoming and helpful reception staff
- Compassionate individual staff members
Concerns
- Chronic understaffing leading to long wait times for patient assistance (mentioned by 12 reviewers)
- Poor communication between staff and family members (mentioned by 7 reviewers)
- Inconsistent quality of nursing care and lack of urgency (mentioned by 6 reviewers)
- Poor food quality and unappealing meals (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 131 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 2Given the current staffing levels, what is your facility's protocol for ensuring residents receive timely assistance when they press their call lights?
- 3How does your nursing team coordinate with families to ensure updates on care changes are shared consistently and proactively?
- 4I see that medication management is a priority; could you walk me through your process for ensuring accuracy and timely delivery for residents?
- 5What steps are you taking to improve the variety and quality of the dining experience to ensure residents are enjoying their meals?
- 6How do you handle medical emergencies or urgent health changes during evening and weekend hours when administrative staff may be off-site?
Personalized based on this facility's data
Key Review Excerpts
“The floor staff is horrible they made my cousin wait 4 hours before they changed her talking about they were busy but she could clearly see them walking past her room and hear them talking at the nurses station and ignoring her calls for help.”
“My mom actually wrote a review below, but I wanted to put in my experience as well. I hope this helps people because I learned firsthand how scary it is to find a place to put your loved one based on Google reviews lol and of course most people only put the bad experiences!”
“I found my mom urinated, unfeed at 7 pm. The services are better than most homes. When the main nurse is in, everthing flows. When other nurses come in, alot of detail is lost.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bella Terra LaGrange shows concerning patterns with 54 deficiencies across nine surveys, including eight complaint-triggered incidents where families reported problems. Persistent issues include resident care and treatment quality, medication management, and fire safety systems, with many deficiencies recurring across multiple inspections. While all deficiencies show correction dates, the repeated nature of problems in critical care areas warrants careful consideration during facility visits.
Mar 28, 2025Routine15
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 18, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jun 24, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 23, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Ownership & Operations
Who Operates This Facility
Bella Terra Lagrange
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 38 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Garden, Daniel
Owner
Ninio, Mordechay
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit bellaterralagrange.com
Medicare data downloads
Original nursing home datasets
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