Burgess Square Healthcare Ctr
Strong Medicare quality ratings; families often praise highly skilled and motivating therapy team. Still worth an in-person visit.
based on 90 Google reviews
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What this means for your family
Burgess Square is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-surgical recovery. However, families must be vigilant; multiple reviewers have raised serious concerns regarding staffing levels and medical oversight during emergencies. We strongly recommend visiting frequently and ensuring you have a clear, direct line of communication with the facility's leadership.
Google Reviews
Google Reviews
90 reviews on Google“Burgess Square Healthcare Center is frequently praised for its high-quality physical and occupational therapy teams and compassionate nursing staff who prioritize patient recovery. While many families highlight the facility's dedication to patient care, others report significant concerns regarding understaffing, poor communication, and inconsistent medical oversight during emergencies. The facility is widely acknowledged as an older building that prioritizes staff quality over aesthetic renovations.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating therapy team
- Compassionate and attentive nursing staff
- Clean and well-maintained interior
- Effective discharge planning and social services
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Inconsistent or poor communication with family members (mentioned by 5 reviewers)
- Inadequate medical oversight or failure to recognize emergencies (mentioned by 4 reviewers)
- Outdated facility appearance and room amenities (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the therapy team is highly regarded here, how do you integrate their rehabilitation plans with the daily nursing care to ensure consistent progress for my loved one?
- 2We understand that communication is vital for families; what is your standard process for keeping us updated on changes in health status or care needs?
- 3With a large facility capacity of 203 residents, how do you ensure that nursing staff remain responsive and attentive to individual needs throughout the day and night?
- 4Could you walk us through your protocol for recognizing and escalating medical emergencies, and how quickly would we be notified if a change in condition occurs?
- 5I noticed some feedback regarding the facility's interior; are there any current plans to update the room amenities or common areas to improve the living environment?
- 6What strategies do you use to manage medication administration, and how do you ensure accuracy for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The appearance (especially the outside) of Burgess Square leaves a lot to be desired, but the staff was excellent and so caring for our Mom while she rehabbed there for 4 weeks.”
“The physical rehab people are amazing. And the so are the occupational therapists. Wonderful people!! The food is not good but you can get delivery.”
“The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 5 deficiencies, including recent medication errors and pressure ulcer care issues. The facility shows recurring problems in medication management, wound care, and infection control across multiple surveys. While all deficiencies have been corrected according to the provider, the pattern of repeated issues in critical care areas warrants careful consideration during your visit.
Nov 20, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Sep 27, 2024Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 8, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 16, 2023Routine7
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Jul 19, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Burgess Square Healthcare Ctr
for profit
Ownership & Management
Owners
Hensley, Michael
Owner
Schreiber, Anthony
Owner
Vrba, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit burgesssquare.com
Medicare data downloads
Original nursing home datasets
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