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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 71 Google reviews
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Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Oakwood Rehab and Nursing Center (formerly Westmont Manor) receives highly polarized feedback, with some families praising the therapy and nursing staff for successful recoveries, while others report severe neglect and communication failures. Recurring complaints involve slow response times to call lights, poor hygiene, and significant difficulties in reaching staff or administration via phone. Families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of long-term care neglect.
Quality Themes
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Concerns
Rating Trends
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Distribution · 61 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My mom literally yelled to get assistance and none ever came. I had to call the front desk to get anyone to attend to her and then she was treated poorly in retaliation. She rarely, if ever, received her critical heart medication and antibiotics on time.”
“The in house dialysis center in particular was great. My father was getting dialysis through a tube in his arm and he also had a tube in his stomach for PD dialysis as he planned on returning home. The in house dialysis center took great care to make his dialysis as comfortable as possible.”
“I've witnessed unanswered screams for help, have been ignored when asking a question, and they have no respect for family members visiting their loved ones. They make you feel like you're inconviencing them when you ask a question or need assistance.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Oakwood Rehab and Nursing Center shows serious red flags with 79 deficiencies over 16 surveys, including 29 complaint-triggered issues where families filed reports. The facility has ongoing problems with protecting residents from abuse and neglect, daily care assistance, medication management, food safety, and maintaining a clean environment. Recent citations in 2024 for abuse protection and persistent issues across multiple surveys suggest systemic problems that families should carefully consider.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Federal Penalties
Fine
Apr 22, 2026
$19,135
Fine
Sep 12, 2025
$42,525
Fine
Dec 12, 2024
$36,230
Fine
Aug 30, 2024
$13,209
Oakwood Rehab and Nursing Center
for profit
Atied Associates
12 facilities nationwide
Chain avg rating: 2.5/5 · Rank 10 of 13 (Lowest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit oakwoodrnc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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