Oakwood Rehab and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 11.0)
- High staff turnover (59%)
- High RN turnover (54%)
Bottom 25% in IL · Below recommended RN staffing · Worst in ATIED ASSOCIATES chain · $49,439 in fines · Abuse citation
What this means for your family
While the facility has a strong reputation for physical therapy and dialysis care, the recurring reports of neglect and unresponsiveness are critical red flags. If you consider this facility, we strongly recommend unannounced visits during weekends and evenings to verify staffing levels and hygiene standards yourself.
Google Reviews
Google Reviews
69 reviews on Google“Oakwood Rehab and Nursing Center (formerly Westmont Manor) receives highly polarized feedback, with some families praising the therapy and nursing staff for successful recoveries, while others report severe neglect and communication failures. Recurring complaints involve slow response times to call lights, poor hygiene, and significant difficulties in reaching staff or administration via phone. Families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Professional and welcoming front-desk staff
- In-house dialysis services
- Compassionate nursing care for some patients
Concerns
- Neglect and slow response to call lights (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Unsanitary conditions and lack of cleanliness (mentioned by 5 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that you have in-house dialysis services; how do you coordinate that care with the nursing team to ensure medication schedules remain accurate?
- 2Given the importance of timely assistance, what is your current process for monitoring and responding to call lights, especially during evening or weekend shifts?
- 3I see that communication is a priority for families; what is the best way for us to stay in touch with the nursing staff regarding updates on our loved one's condition?
- 4Could you walk me through your facility's daily cleaning protocols and how you ensure that residents' living areas are maintained to a high standard of hygiene?
- 5Since I saw that you actively respond to feedback online, how do you use that input from families to improve the daily dining and activity experiences for residents?
- 6What specific protocols do you have in place to ensure medication management is handled safely and without delays for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My mom literally yelled to get assistance and none ever came. I had to call the front desk to get anyone to attend to her and then she was treated poorly in retaliation. She rarely, if ever, received her critical heart medication and antibiotics on time.”
“The in house dialysis center in particular was great. My father was getting dialysis through a tube in his arm and he also had a tube in his stomach for PD dialysis as he planned on returning home. The in house dialysis center took great care to make his dialysis as comfortable as possible.”
“I've witnessed unanswered screams for help, have been ignored when asking a question, and they have no respect for family members visiting their loved ones. They make you feel like you're inconviencing them when you ask a question or need assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oakwood Rehab and Nursing Center shows serious red flags with 79 deficiencies over 16 surveys, including 29 complaint-triggered issues where families filed reports. The facility has ongoing problems with protecting residents from abuse and neglect, daily care assistance, medication management, food safety, and maintaining a clean environment. Recent citations in 2024 for abuse protection and persistent issues across multiple surveys suggest systemic problems that families should carefully consider.
Mar 20, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jan 23, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 13, 2026Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 30, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Sep 12, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
May 23, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Federal Penalties
Fine
Sep 12, 2025
$42,525
Fine
Dec 12, 2024
$36,230
Fine
Aug 30, 2024
$13,209
Ownership & Operations
Who Operates This Facility
Oakwood Rehab and Nursing Center
for profit
Chain Affiliation
Atied Associates
12 facilities nationwide
Chain avg rating: 2.5/5 · Rank 10 of 13 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit oakwoodrnc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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