Eden Vista Burr Ridge
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
While the facility is praised for its cleanliness and effective therapy programs, families should be cautious regarding clinical oversight. We strongly recommend verifying the facility's current staffing ratios and asking for a clear plan on how they manage specific medical needs, such as dietary restrictions and equipment requirements, to avoid the lapses reported by other families.
Google Reviews
Google Reviews
70 reviews on Google“Eden Vista Burr Ridge receives polarized feedback, with many families praising the cleanliness, aesthetic appeal, and the dedication of specific nursing and therapy staff. However, significant concerns persist regarding high staff turnover, inconsistent communication, and serious lapses in clinical care, including medication management and dietary compliance. Families should be aware that while many report a positive experience, there is a recurring pattern of complaints regarding responsiveness and quality of care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Warm and welcoming environment
- Engaging activities and programs
Concerns
- High staff turnover and management instability (mentioned by 3 reviewers)
- Poor responsiveness and rude front desk staff (mentioned by 4 reviewers)
- Inconsistent clinical care and medical errors (mentioned by 5 reviewers)
- Understaffing leading to neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the intimate size of 29 residents, how does your team ensure consistent, personalized communication with families regarding daily health updates?
- 2With your focus on physical and occupational therapy, how do you integrate these sessions into the residents' daily activity schedules to keep them engaged?
- 3I noticed your team is active in responding to feedback online; what is your process for addressing family concerns or questions once a resident is moved in?
- 4Could you walk me through your current protocols for medication management to ensure accuracy and consistency for residents?
- 5How are you currently managing staffing levels to ensure that every resident receives timely attention and care throughout the day and night?
- 6What steps is the management team taking to build long-term stability within the nursing staff to ensure residents have familiar faces providing their care?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is efficient, caring, and attentive. The therapy department is outstanding and truly was the best therapy he had ever had helping him make progress each time.”
“My father was there for 6 weeks, never received his proper cpap machine, he was released from the hospital on a very strict sodium diet, after many many meetings, arguments, even writing it down on paper....he never received not 1 sodium restricted meal.”
“The only reason not higher ratings is that, like all facilities, they are short staffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
7
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent issues across multiple care areas, with families filing complaint reports about daily living assistance, bathroom safety, and wound care. The most recurring problems involve daily care assistance, infection control, emergency preparedness, and nutrition services, with many deficiencies repeating across surveys from 2023 to 2025. While all issues have correction dates, the pattern of ongoing deficiencies in basic care areas suggests families should carefully evaluate current conditions during visits.
Dec 31, 2025Routine5
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 30, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jan 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 19, 2024Routine17
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
May 18, 2023Routine2
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
Eden Vista Burr Ridge
for profit
Ownership & Management
Owners
Burr Ridge Senior Operations LLC
Owner · Organization
Chicagoland Senior Living Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit edenvistabr.com
Medicare data downloads
Original nursing home datasets
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