Nursing HomeMedicaid

Pearl of Evanston,the

Strong Medicare quality ratings; families often praise clean and modern facility environment. Still worth an in-person visit.

820 Foster Street, Evanston, IL 60201|158 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 124 Google reviews

(847) 492-7700 Directions Website

Street View

Watch Pearl of Evanston,the

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

The Pearl of Evanston offers a clean, modern environment and high-quality wound care and therapy services, which can be excellent for recovery. However, families should be aware of reported inconsistencies in care during off-hours and potential communication challenges. We recommend visiting during evening or weekend hours to observe the staffing levels firsthand and asking specific questions about how they handle dietary requests and call-light response times.

Google Reviews

124 reviews on Google

“The Pearl of Evanston receives highly polarized feedback, with many families praising the facility's aesthetic, cleanliness, and the dedication of specific nursing and therapy staff. However, a significant number of reviewers report serious concerns regarding inconsistent care, particularly during nights and weekends, as well as issues with food quality and administrative responsiveness. Families should be aware that while some residents have excellent experiences, others describe instances of neglect and poor communication.”

Quality Themes

Tap a score for details

Strengths

Clean and modern facility environment
Dedicated wound care and therapy teams
Friendly and welcoming front-line staff
Home-like atmosphere and amenities

Concerns

Inconsistent care and neglect during night and weekend shifts (mentioned by 6 reviewers)
Poor food quality, cold meals, and dietary errors (mentioned by 5 reviewers)
Difficulty reaching staff via phone or getting timely call-light responses (mentioned by 4 reviewers)
Administrative issues regarding admissions, discharges, and billing priorities (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 126 analyzed

⚡13 reviews posted between Jan 13, 2020 – Jan 15, 2020 · 12 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I noticed your team is active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
2Since staffing levels can fluctuate, what is your protocol for ensuring residents receive consistent attention and timely assistance during night and weekend shifts?
3We understand that nutrition is vital; could you walk us through how you manage dietary preferences and ensure that meals are served at the proper temperature?
4With the facility's focus on wound care and therapy, how do you keep family members updated on a loved one's progress, especially when it is difficult to reach staff by phone?
5What specific activities or social programs are available on weekends to ensure residents stay engaged and connected to the community?
6Given the recent focus on medication management, what steps are in place to ensure accuracy and timely administration for new residents?

Personalized based on this facility's data

Key Review Excerpts

“I'd like to take this moment to talk about Izzy, the wound care nurse. This is the most wonderful experience I have ever had with anybody in the medical field that is just awesome.”

Rehab patient · 2026★★★★★

“However, evening, overnight, & weekends; i.e., MOST of the time, were a different & very mixed bag. Some nights I felt unhappily warwwwwarehoused”

Rehab patient · 2023★★★☆☆

“Unfortunately, I called 11 times and got the run around. Two times, I was sent to the wrong floor. The Receptionist put me on hold and hung up on me 2x.”

Family member · 2022★☆☆☆☆

Source: 124 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.80hrs

Registered nurses for medical care

Total Nursing

3.75hrs

91%

All nurses + aides combined

Staff Turnover

19%

Lower is better (< 30% = good)

RN Turnover

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility75.0%

Worse than Avg

Here

75.0%

12.1%

52.5%

Cook

73.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility78.1%

Worse than Avg

Here

78.1%

93.4%

90.0%

Cook

85.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.4%

Better than Avg

Here

7.4%

19.5%

18.3%

Cook

10.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility7.6%

Better than Avg

Here

7.6%

14.4%

14.2%

Cook

8.6%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility9.6%

Mixed vs Avgs

Here

9.6%

15.3%

15.9%

Cook

9.0%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility93.1%

Mixed vs Avgs

Here

93.1%

95.5%

91.8%

Cook

87.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility74.5%

Mixed vs Avgs

Here

74.5%

79.8%

63.1%

Cook

54.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility67.3%

Mixed vs Avgs

Here

67.3%

81.8%

69.0%

Cook

55.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

2.4%

Cook

2.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Well below state avg (12.0)

10 complaint-triggered

$72,900 in fines

Families have filed multiple complaints triggering serious deficiencies related to abuse and neglect protection, with recurring issues in safety supervision and treatment care delivery. The facility shows persistent problems across emergency preparedness, medication management, and abuse prevention protocols. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like resident protection and care quality suggests ongoing operational challenges that warrant careful consideration.

Apr 24, 2026Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 16, 2025Complaint1 finding

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 13, 2025Complaint1 finding

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

Aug 29, 2025Complaint2 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

May 15, 2025Routine1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 25, 2025Complaint1 finding

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pearl of Evanston,the

Organization Type

for profit

Chain Affiliation

Chain Name

Pearl Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 2.8/5 · Rank 2 of 13

Ownership & Management

Owners

Phc Evanston Holdings LLC

Owner · Organization

99%

Edss Ventures LLC

Owner (parent company) · Organization

Key personnel

Hocuk, MarkW-2 Managing EmployeeZeffren, EitanOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(847) 492-7700

pearlevanston.com

820 Foster Street

Evanston, IL 60201

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

124 reviews from families & visitors

Official Website

Visit pearlevanston.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Aliya of Evanston

< 1 mi

Nursing Home · Evanston, IL

★3.7(42)Medicare 4/557 bedsMedicaid

Dobson Plaza

2.5 mi

Nursing Home · Evanston, IL

★4.6(12)Medicare 5/597 bedsMedicaid

Birchwood Plaza

2.6 mi

Nursing Home · Chicago, IL