Nursing HomeMedicaid Medicare 5-star

Pearl of Evanston,the

Strong Medicare quality ratings; public reviewers often praise clean and modern facility environment. Still worth an in-person visit.

820 Foster Street, Evanston, IL 60201|158 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 124 Google reviews

(847) 492-7700 Directions Website

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What this means for your family

Pearl of Evanston,the has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean and modern facility environment and dedicated wound care and therapy teams. Review the component ratings and current source records before deciding.

Google Reviews

126 public Google reviews available

The Pearl of Evanston receives highly polarized feedback, with many families praising the facility's aesthetic, cleanliness, and the dedication of specific nursing and therapy staff. However, a significant number of reviewers report serious concerns regarding inconsistent care, particularly during nights and weekends, as well as issues with food quality and administrative responsiveness. Families should be aware that while some residents have excellent experiences, others describe instances of neglect and poor communication.

Quality Themes

Tap a score for details

Strengths

Clean and modern facility environment
Dedicated wound care and therapy teams
Friendly and welcoming front-line staff
Home-like atmosphere and amenities

Concerns

Inconsistent care and neglect during night and weekend shifts (mentioned by 6 reviewers)
Poor food quality, cold meals, and dietary errors (mentioned by 5 reviewers)
Difficulty reaching staff via phone or getting timely call-light responses (mentioned by 4 reviewers)
Administrative issues regarding admissions, discharges, and billing priorities (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 126 analyzed

⚡13 reviews posted between Jan 13, 2020 – Jan 15, 2020 · 12 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I noticed your team is active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
2Since staffing levels can fluctuate, what is your protocol for ensuring residents receive consistent attention and timely assistance during night and weekend shifts?
3We understand that nutrition is vital; could you walk us through how you manage dietary preferences and ensure that meals are served at the proper temperature?
4With the facility's focus on wound care and therapy, how do you keep family members updated on a loved one's progress, especially when it is difficult to reach staff by phone?
5What specific activities or social programs are available on weekends to ensure residents stay engaged and connected to the community?
6Given the recent focus on medication management, what steps are in place to ensure accuracy and timely administration for new residents?

Personalized based on this facility's data

Key Review Excerpts

“I'd like to take this moment to talk about Izzy, the wound care nurse. This is the most wonderful experience I have ever had with anybody in the medical field that is just awesome.”

Rehab patient · 2026★★★★★

“However, evening, overnight, & weekends; i.e., MOST of the time, were a different & very mixed bag. Some nights I felt unhappily warwwwwarehoused”

Rehab patient · 2023★★★☆☆

“Unfortunately, I called 11 times and got the run around. Two times, I was sent to the wrong floor. The Receptionist put me on hold and hung up on me 2x.”

Family member · 2022★☆☆☆☆

Source: 126 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.77hrs

Registered nurses for medical care

Total Nursing

3.60hrs

88%

All nurses + aides combined

Staff Turnover

24%

Lower is better (< 30% = good)

RN Turnover

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility86.4%

Worse than Avg

Here

86.4%

12.8%

54.2%

Cook

72.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility80.2%

Worse than Avg

Here

80.2%

93.5%

90.3%

Cook

87.4%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.3%

Better than Avg

Here

7.3%

19.5%

18.3%

Cook

11.6%

Residents needing more daily help over time

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

13.9%

13.4%

Cook

8.7%

Residents whose walking got worse

↓ Lower is better

This Facility6.9%

Better than Avg

Here

6.9%

14.1%

14.3%

Cook

8.7%

Residents on antipsychotic medication

↓ Lower is better

This Facility20.5%

Mixed vs Avgs

Here

20.5%

15.4%

21.7%

Cook

26.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility74.5%

Mixed vs Avgs

Here

74.5%

79.8%

63.1%

Cook

57.0%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility65.5%

Mixed vs Avgs

Here

65.5%

82.0%

69.7%

Cook

60.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

2.2%

Cook

2.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

29findings in history

Latest survey: 6 · well below IL avg (12.0)

10 complaint-triggered findings

$72,900 in fines

Families have filed multiple complaints triggering serious deficiencies related to abuse and neglect protection, with recurring issues in safety supervision and treatment care delivery. The facility shows persistent problems across emergency preparedness, medication management, and abuse prevention protocols. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like resident protection and care quality suggests ongoing operational challenges that warrant careful consideration.

Jun 1, 2026Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 24, 2026Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 16, 2025Complaint1 finding

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 13, 2025Complaint1 finding

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

Aug 29, 2025Complaint2 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

May 15, 2025Routine1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pearl of Evanston,the

Organization Type

for profit

Chain Affiliation

Chain Name

Pearl Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 2.8/5 · Rank 2 of 13

Ownership & Management

Owners

Phc Evanston Holdings LLC

Owner · Organization

99%

Edss Ventures LLC

Owner (parent company) · Organization

Key personnel

Hocuk, MarkW-2 Managing EmployeeZeffren, EitanOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(847) 492-7700

pearlevanston.com

820 Foster Street

Evanston, IL 60201

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

124 reviews from families & visitors

Official Website

Visit pearlevanston.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.