Pearl of Evanston,the
Strong Medicare quality ratings; families often praise clean and modern facility environment. Still worth an in-person visit.
based on 124 Google reviews
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What this means for your family
The Pearl of Evanston offers a clean, modern environment and high-quality wound care and therapy services, which can be excellent for recovery. However, families should be aware of reported inconsistencies in care during off-hours and potential communication challenges. We recommend visiting during evening or weekend hours to observe the staffing levels firsthand and asking specific questions about how they handle dietary requests and call-light response times.
Google Reviews
Google Reviews
124 reviews on Google“The Pearl of Evanston receives highly polarized feedback, with many families praising the facility's aesthetic, cleanliness, and the dedication of specific nursing and therapy staff. However, a significant number of reviewers report serious concerns regarding inconsistent care, particularly during nights and weekends, as well as issues with food quality and administrative responsiveness. Families should be aware that while some residents have excellent experiences, others describe instances of neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean and modern facility environment
- Dedicated wound care and therapy teams
- Friendly and welcoming front-line staff
- Home-like atmosphere and amenities
Concerns
- Inconsistent care and neglect during night and weekend shifts (mentioned by 6 reviewers)
- Poor food quality, cold meals, and dietary errors (mentioned by 5 reviewers)
- Difficulty reaching staff via phone or getting timely call-light responses (mentioned by 4 reviewers)
- Administrative issues regarding admissions, discharges, and billing priorities (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Since staffing levels can fluctuate, what is your protocol for ensuring residents receive consistent attention and timely assistance during night and weekend shifts?
- 3We understand that nutrition is vital; could you walk us through how you manage dietary preferences and ensure that meals are served at the proper temperature?
- 4With the facility's focus on wound care and therapy, how do you keep family members updated on a loved one's progress, especially when it is difficult to reach staff by phone?
- 5What specific activities or social programs are available on weekends to ensure residents stay engaged and connected to the community?
- 6Given the recent focus on medication management, what steps are in place to ensure accuracy and timely administration for new residents?
Personalized based on this facility's data
Key Review Excerpts
“I'd like to take this moment to talk about Izzy, the wound care nurse. This is the most wonderful experience I have ever had with anybody in the medical field that is just awesome.”
“However, evening, overnight, & weekends; i.e., MOST of the time, were a different & very mixed bag. Some nights I felt unhappily warwwwwarehoused”
“Unfortunately, I called 11 times and got the run around. Two times, I was sent to the wrong floor. The Receptionist put me on hold and hung up on me 2x.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering serious deficiencies related to abuse and neglect protection, with recurring issues in safety supervision and treatment care delivery. The facility shows persistent problems across emergency preparedness, medication management, and abuse prevention protocols. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like resident protection and care quality suggests ongoing operational challenges that warrant careful consideration.
Apr 24, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 13, 2025Complaint1
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Aug 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
May 15, 2025Routine1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Pearl of Evanston,the
for profit
Chain Affiliation
Pearl Healthcare
15 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 13
Ownership & Management
Owners
Phc Evanston Holdings LLC
Owner · Organization
Edss Ventures LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit pearlevanston.com
Medicare data downloads
Original nursing home datasets
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