Nursing Home Investigative

Three Crowns Park

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2323 Mcdaniel Ave, Evanston, IL 60201|34 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 43 Google reviews

(847) 328-8700 Directions Website

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2/ 10

low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record

Above average in IL · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in COVENANT LIVING chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

Three Crowns Park is well-regarded for its clean environment and professional, compassionate staff, making it a strong candidate for those seeking a continuous care community. However, because there have been recent one-star reviews without context, we recommend scheduling an in-person tour to observe current staffing levels and resident engagement firsthand.

Google Reviews

43 reviews on Google

“Three Crowns Park is a continuous care community that receives frequent praise for its clean facilities, friendly staff, and welcoming environment. While many reviewers highlight the quality of life and professional care, the facility has received a small number of recent one-star reviews without descriptive text, suggesting potential recent dissatisfaction that is not fully detailed.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Friendly and attentive staff
Professional and compassionate care
Welcoming atmosphere for visitors

Rating Trends

Tap a year to see what changed

Distribution · 48 analyzed

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

1It is wonderful to see how clean and well-maintained the facility looks; what are your daily routines for keeping the common areas so tidy?
2The staff seems incredibly friendly and attentive in many of the recent visitor comments; how do you ensure that this level of compassionate care remains consistent across all shifts?
3I noticed the staffing rating is exceptionally high; how does your team manage care for the 34 residents to ensure everyone gets personalized attention?
4Since we are looking for a safe environment, could you walk us through your protocols for handling medical emergencies or sudden changes in a resident's health?
5What kind of daily activities or social outings do you organize to keep the residents engaged with one another?
6We noticed the management is active in responding to feedback; how does the facility use resident and family input to address any specific care or maintenance concerns?

Personalized based on this facility's data

Key Review Excerpts

“This community is consistently trying to help improve life for their residents. From Felicia at the front desk to Pam their social worker to the nurses, I always feel welcome.”

Independent contractor/house call dentist · 2021★★★★★

“I did my clinicals here! Very nice place and very compassionate and attentive staff! They were a pleasure. I would feel comfortable sending a loved one here.”

Clinical student · 2020★★★★★

“Meave Foley is the consummate professional. We had a client in a difficult situation that had to move elsewhere- however Meave helped the spouse of our client in a great way.”

Professional partner · 2023★★★★★

Source: 43 Google reviews

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility12.5%

Mixed vs Avgs

Here

12.5%

12.1%

52.5%

Cook

73.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility35.7%

Worse than Avg

Here

35.7%

14.4%

14.2%

Cook

8.6%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility39.7%

Worse than Avg

Here

39.7%

19.4%

21.1%

Cook

17.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.4%

Better than Avg

Here

4.4%

15.5%

21.8%

Cook

24.6%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility1.6%

Better than Avg

Here

1.6%

19.5%

18.3%

Cook

10.5%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

91.8%

Cook

87.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility77.5%

Mixed vs Avgs

Here

77.5%

81.8%

69.0%

Cook

55.1%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility63.9%

Mixed vs Avgs

Here

63.9%

79.8%

63.1%

Cook

54.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.4%

Cook

2.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Well below state avg (12.0)

4 complaint-triggered

Three Crowns Park has concerning deficiencies including families filing complaints about resident abuse, neglect, and theft of belongings, alongside safety issues with accident prevention. The facility shows recurring problems with fire safety systems and electrical equipment across multiple surveys. While all deficiencies have correction dates, the pattern of abuse-related complaints and repeated safety violations warrants careful consideration during your visit.

Dec 7, 2025Complaint2 findings

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 21, 2025Complaint1 finding

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Apr 24, 2025Routine5 findings

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 3, 2025Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 23, 2024Routine5 findings

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Three Crowns Park

Organization Type

nonprofit

Chain Affiliation

Chain Name

Covenant Living

Chain Size

15 facilities nationwide

Chain avg rating: 4.3/5 · Rank 15 of 15 (Worst)

Ownership & Management

Key personnel

Cunliffe, TerriW-2 Managing EmployeeDye, LisaW-2 Managing EmployeeJustie, JeannieW-2 Managing EmployeeMalzahn, ElizabethW-2 Managing EmployeeMeo, ChristinaW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(847) 328-8700

threecrownspark.org

2323 Mcdaniel Ave

Evanston, IL 60201

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

43 reviews from families & visitors

Official Website

Visit threecrownspark.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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Lincolnwood Place

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