Citadel Care Center-Wilmette
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 132 Google reviews
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What this means for your family
Citadel of Wilmette is highly regarded for its effective rehabilitation programs and dedicated staff, making it a strong candidate for recovery. However, families should be aware of isolated reports regarding administrative responsiveness and should ensure they have clear communication channels with the billing department upon admission.
Google Reviews
Google Reviews
132 reviews on Google“Citadel Care Center-Wilmette is widely praised for its effective rehabilitation services and compassionate, attentive nursing staff, with many families noting that their loved ones returned home stronger after their stay. While the building itself is described as older and not modern, reviewers consistently emphasize that the quality of care and the professionalism of the team outweigh the facility's dated appearance. A small number of negative reviews raise serious concerns regarding administrative issues, such as refund delays, and isolated reports of poor treatment or theft.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Strong focus on patient recovery and independence
Concerns
- Administrative and billing issues (e.g., refund delays) (mentioned by 2 reviewers)
- Allegations of neglect or poor treatment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high marks for physical and occupational therapy, how do you tailor these recovery programs to ensure residents maintain their independence on a daily basis?
- 2I noticed your team is very active in responding to online feedback; how do you use that communication loop to improve the daily experience for residents and their families?
- 3With the current staffing rating, could you walk me through how your team manages daily care workflows to ensure that every resident receives consistent, attentive support?
- 4We understand that administrative and billing processes can sometimes be complex; what is your standard procedure for resolving account questions or processing refunds to ensure families feel supported?
- 5In light of the recent health inspection record, what specific protocols do you have in place to ensure the highest standards of safety and care for all residents?
- 6Could you share how you address family concerns regarding care quality to ensure that every resident feels safe and well-treated at all times?
Personalized based on this facility's data
Key Review Excerpts
“I came in on a stretcher and walked out without a walker. Highly recommend this place!”
“Don't be fooled by the slightly dated, care-worn appearance of this facility. That's not what really matters. Yes, of course it is clean. But what matters is the expertise of the staff and their compassionate treatment of the residents.”
“The nursing team and therapists were attentive, kind, and responsive to our questions and concerns. The rehab services were especially impressive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with fire safety and accident prevention, with families filing complaints that led to citations for inadequate supervision and improper bowel/bladder care. The most persistent problems involve fire safety systems, emergency exits, and preventing accidents, with fire safety violations appearing across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the pattern of repeated fire safety citations suggests ongoing challenges with maintaining these critical safety systems.
Apr 9, 2026Routine1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 20, 2025Routine9
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 25, 2024Routine4
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 11, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 14, 2023Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Citadel Care Center-Wilmette
for profit
Chain Affiliation
Citadel Healthcare
13 facilities nationwide
Chain avg rating: 3.1/5 · Rank 1 of 13 (Best)
Ownership & Management
Owners
Graf, Marcella
Owner
Gross, Shoshana
Owner
Kohen, Yakov
Owner
Kroll, Gabriel
Owner
Nagel, Steven
Owner
Ollman, Jonathan
Owner
Proctor, Katherine
Owner
Ripstein, Kenneth
Owner
Teller, Ilana
Owner
Berger, Menachem
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Benjamin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit citadelofwilmette.com
Medicare data downloads
Original nursing home datasets
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