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Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 97 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 16%
Alpine Care of Evanston has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy and dedicated and compassionate individual nursing staff. Review the component ratings and current source records before deciding.
The Grove of Evanston receives highly polarized reviews, with many residents praising the rehabilitation therapy and individual staff members, while others report severe neglect and unsanitary conditions. Families should be aware of a recurring pattern of communication breakdowns, poor facility cleanliness, and inconsistent nursing care that has led to multiple reports of patient safety concerns.
Quality Themes
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Concerns
Rating Trends
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Distribution · 98 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My Mom lasted 3 weeks here after her stroke and died. The facility is disgusting and dirty. There are some nice nurses such as Rachel and the front desk staff named Summer, but other than that it is a sad disaster.”
“The staff , most of the employees were kind and helpful , especially the nurses and CNAs who always had a smile and was willing to assist. The therapy team was knowledgeable and patient.”
“I've been a resident here for over five years. The staff here is great, especially the administrator and is team! I like everything hear. They listen and take care of us.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Alpine Care of Evanston shows concerning patterns with families filing multiple complaints that triggered inspections, revealing issues with accident prevention, resident protection from abuse, and care planning. The facility has recurring problems with accident hazards and safety supervision appearing across multiple surveys. While all deficiencies show correction dates, the repeated safety violations and complaint-driven inspections suggest families should visit carefully and ask specific questions about current safety protocols.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 2, 2024
$40,258
Alpine Care of Evanston
for profit
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
97 reviews from families & visitors
Official Website
Visit alpine-evanston.com
Medicare data downloads
Original nursing home datasets
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