Aliya of Evanston
Strong Medicare quality ratings; families often praise warm and welcoming staff members. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
While some families report a warm, homelike environment, there are recurring, serious reports of neglect and unsanitary conditions in recent years. If you are considering this facility, we strongly recommend unannounced visits and asking for a detailed plan on how they ensure hygiene and patient hygiene assistance, as these are the most frequently cited concerns.
Google Reviews
Google Reviews
40 reviews on Google“Aliya of Evanston presents a highly polarized experience, with some visitors praising the staff's warmth and the facility's homelike atmosphere, while others report severe neglect and poor hygiene. Recent negative reviews highlight critical failures in basic care, such as infrequent hygiene assistance, understaffing, and unsanitary conditions. Families should be aware of the significant gap between the positive experiences reported by some and the alarming accounts of neglect described by others.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff members
- Homelike atmosphere
- Responsive administrative leadership
- Clean facility environment (reported by some)
Concerns
- Neglect and poor hygiene standards (mentioned by 4 reviewers)
- Inadequate staffing levels (mentioned by 3 reviewers)
- Poor communication with families and medical staff (mentioned by 3 reviewers)
- Subpar food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see such a warm and welcoming atmosphere here; how do you ensure that this homelike feeling is maintained for every resident during busy shifts?
- 2Since we want to ensure consistent care, what specific steps is the facility taking to increase staffing levels and support the nursing team?
- 3How does the administration approach communication with families to ensure we are always kept in the loop regarding any changes in a loved one's health?
- 4Could you tell us more about the daily dining experience, specifically regarding how much input residents have in their meal options and nutritional variety?
- 5What are your protocols for managing medication administration and ensuring there are no lapses in care during shift changes?
- 6How do you maintain high standards of cleanliness and hygiene in the resident rooms and common areas on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“Hall cluttered with items on floor outside every room. Fungus Gnat flying around. Dried blood or fecal matter on wall by patient’s bed.”
“If I am VERY luckt I only get changed 3 times a day. Usually I only get changed twice. I know this violates federal standards.”
“The staff at Aperion went above board, and above and beyond the call of duty. From administration, to the support staff, to nursing staff, to the CNAs, to dietary, and even the redmsidents themselves, everyone was pleasant, welcoming, patient, understanding, helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies with families reporting issues related to abuse prevention, resident rights, and safety hazards. The most recurring problems involve fire safety systems (sprinklers, alarms, emergency exits), medication management errors, and protecting residents from abuse and neglect. While all deficiencies show correction dates, the persistent nature of safety violations and multiple family complaints about fundamental care protections suggest ongoing operational challenges that warrant careful consideration.
Feb 25, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jan 2, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 20, 2025Routine3
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 7, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 29, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jan 9, 2024
$52,199
Payment Denial
Jan 9, 2024
37-day denial
Ownership & Operations
Who Operates This Facility
Aliya of Evanston
for profit
Chain Affiliation
Aliya Healthcare
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Aliya Gb Holdings LLC
Owner · Organization
Aliya Gb Member a LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit aliyahc.com
Medicare data downloads
Original nursing home datasets
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