Nursing HomeMedicaid Medicare 5-star

Westminster Place

Strong Medicare quality ratings; public reviewers often praise highly effective rehabilitation therapy. Still worth an in-person visit.

3200 Grant Street, Evanston, IL 60201|105 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 25 Google reviews

(847) 492-4800 Directions Website

Street View

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What this means for your family

Westminster Place has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective rehabilitation therapy and compassionate and attentive nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

27 public Google reviews available

Westminster Place receives high praise for its rehabilitation services, with many families highlighting the attentive nursing staff and effective physical therapy. However, the facility faces criticism regarding administrative professionalism, outdated building infrastructure, and isolated reports of poor hygiene and neglect.

Quality Themes

Tap a score for details

Strengths

Highly effective rehabilitation therapy
Compassionate and attentive nursing staff
Well-maintained landscaping and grounds
Positive long-term resident experiences

Concerns

Unprofessional or dismissive front desk/administrative staff (mentioned by 2 reviewers)
Outdated building facilities and infrastructure (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 27 analyzed

How They Respond to Reviews

68%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the high marks for your rehabilitation therapy, how do you integrate those services into the daily routines of long-term residents?
2I noticed the facility has a long history here; what are your current plans or timelines for updating the building's infrastructure and interior spaces?
3We value clear communication; what is the best way for families to stay updated on their loved one's care, and who should we reach out to if we have administrative questions?
4I see that you are active in responding to feedback online; how does that commitment to transparency translate into your day-to-day interactions with families?
5With your 5-star staffing rating, how do you ensure that the nursing team has enough time to provide personalized, compassionate attention to each resident throughout the day?
6Could you walk us through your protocol for handling medical emergencies, and how quickly would a family be notified if a change in health status occurs?

Personalized based on this facility's data

Key Review Excerpts

“The physical and occupational therapists were outstanding—encouraging, knowledgeable, and truly dedicated to helping her regain strength and confidence.”

Rehab patient's family · 2025★★★★★

“The care, the staff, the cleanliness and even the food were awesome. I highly recommend!”

Rehab patient's family · 2026★★★★★

“Most important was the care she received. Her Resident Assistants, Sherese and Roxanne were the best. The food and dining considerations were perfect, thank you Margie.”

Memory care family member · 2026★★★★★

Source: 27 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.88hrs

Registered nurses for medical care

Total Nursing

5.23hrs

All nurses + aides combined

Staff Turnover

23%

Lower is better (< 30% = good)

RN Turnover

21%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility1.7%

Better than Avg

Here

1.7%

12.8%

54.2%

Cook

72.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

14.1%

14.3%

Cook

8.7%

Residents on antipsychotic medication

↓ Lower is better

This Facility13.3%

Better than Avg

Here

13.3%

15.4%

21.7%

Cook

26.6%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.5%

Better than Avg

Here

6.5%

19.5%

18.3%

Cook

11.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

90.3%

Cook

87.3%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

91.8%

Cook

90.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.1%

Better than Avg

Here

96.1%

82.0%

69.7%

Cook

60.0%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility91.0%

Better than Avg

Here

91.0%

79.8%

63.1%

Cook

56.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.3%

Mixed vs Avgs

Here

2.3%

1.6%

2.2%

Cook

2.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

7findings in history

Latest survey: 4 · well below IL avg (12.0)

Westminster Place has recurring issues with infection control and treatment care that have persisted across three surveys from 2022 to 2024, suggesting ongoing challenges in these critical areas. Recent deficiencies in October 2024 also included problems with wound care, bladder management, and pharmacy services. While all violations have correction dates, the repeated pattern of infection control and care treatment deficiencies warrants careful consideration during your visit.

Oct 18, 2024Routine4 findings

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 3, 2023Routine2 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 27, 2022Routine1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westminster Place

Organization Type

nonprofit

Ownership & Management

Owners

Presbyterian Homes

Owner (parent company) · Organization

100%

Key personnel

Casper, WilliamW-2 Managing EmployeeCaughron, AnnW-2 Managing EmployeeCirock, DanielW-2 Managing EmployeeMyers, GinaW-2 Managing EmployeeReese-Clausen, AndrewW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(847) 492-4800

presbyterianliving.org

3200 Grant Street

Evanston, IL 60201

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

25 reviews from families & visitors

Official Website

Visit presbyterianliving.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.