Pavilion of Waukegan
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
The facility's rehabilitation department is highly regarded for helping patients regain independence, and they excel at hosting engaging community events. However, families should be aware of serious, recurring reports regarding staff neglect and poor responsiveness; we strongly recommend unannounced visits to observe the level of care firsthand.
Google Reviews
Google Reviews
44 reviews on Google“Pavilion of Waukegan receives highly polarized feedback, with many reviewers praising the therapy department and staff dedication, while others report severe neglect and poor communication. Families considering this facility should be aware of conflicting accounts regarding the quality of daily care, as some report excellent, compassionate service while others describe residents being ignored or left in poor conditions.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate end-of-life care
- Active community engagement and events
- Responsive administrative leadership
Concerns
- Neglect and lack of responsiveness to resident needs (mentioned by 4 reviewers)
- Poor quality or inadequate food (mentioned by 2 reviewers)
- Difficulty reaching the facility via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active calendar of community events; could you walk me through what a typical week of activities looks like for a new resident?
- 2Given that physical and occupational therapy are noted as strengths here, how do you coordinate those sessions with a resident's daily care plan?
- 3I see that you are quite proactive in responding to online feedback; what is your preferred method for families to communicate directly with leadership if they have a concern or need an update?
- 4With the current staffing levels, what steps are you taking to ensure that residents receive timely assistance when they press their call light or need help with daily tasks?
- 5I understand that nutrition is a key part of well-being; how do you handle resident feedback regarding meal quality and ensure that dietary preferences are consistently met?
- 6How does your nursing team manage medication administration and ensure accuracy, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“I just left the Pavilion after a four month rehab stay. They got me to levels I hadn't been at even before my stay! I'm now walking unassisted and am able to live without a caregiver for the first time in nearly six years.”
“I want thank all the staff on the care you have my mother. You gave her dignity in our last days of her life. I'm so thankful that I had placed her with you guys.”
“Any time we had questions they were answered, and when we expressed concern about anything it was immediately handled and rectified for the future. When he passed, they were kind and gentle and let us mourn as we needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about safety hazards and accident prevention at Pavilion Of Waukegan, with ongoing issues across multiple years. The facility shows persistent problems with safety oversight, medication management, and fire safety systems. While all deficiencies show correction dates, the recurring nature of safety violations—particularly accident hazards appearing in both complaint and routine surveys—suggests systemic challenges that families should carefully consider.
Dec 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 28, 2025Complaint1
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
May 21, 2025Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 12, 2024Routine13
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 13, 2024Complaint1
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Dec 22, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 15, 2023
$8,328
Payment Denial
Nov 15, 2023
11-day denial
Ownership & Operations
Who Operates This Facility
Pavilion of Waukegan
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit pavilionofwaukegan.com
Medicare data downloads
Original nursing home datasets
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