Elevate Care Waukegan
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 213 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 11.0)
Below average in IL · Below recommended RN staffing · Low staff turnover (stable workforce) · $46,154 in fines · Abuse citation
What this means for your family
While the facility has a strong reputation for physical therapy and a welcoming lobby, the recurring reports of clinical neglect and poor communication are serious red flags. If you are considering this facility, we strongly recommend conducting unannounced visits during weekends or evenings and asking specifically about their protocol for monitoring bed-bound residents and communicating medical changes to families.
Google Reviews
Google Reviews
213 reviews on Google“Elevate Care Waukegan receives highly polarized feedback, with many families praising the facility's cleanliness, friendly front-desk staff, and effective physical therapy programs. However, a significant number of critical reviews allege serious neglect, including issues with bedsores, poor communication regarding medical care, and unprofessional behavior by some nursing staff. Families should be aware that while many visitors have positive experiences, there are recurring, severe concerns regarding the quality of clinical care and responsiveness during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming front-desk and reception staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Responsive and professional social services team
Concerns
- Neglect and lack of basic patient care (e.g., hygiene, bedsores) (mentioned by 7 reviewers)
- Poor communication regarding medical status and discharge planning (mentioned by 5 reviewers)
- Unprofessional or hostile staff behavior (mentioned by 4 reviewers)
- Slow response times to call lights and patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily care and communication protocols?
- 2Given the recent focus on staffing levels, could you walk me through how your team manages response times for call lights to ensure residents' needs are met promptly?
- 3What specific protocols do you have in place for skin integrity and hygiene monitoring to ensure residents remain comfortable and healthy?
- 4How does your nursing team coordinate with families to ensure clear, consistent updates regarding medical status and discharge planning?
- 5Since your therapy programs are highly regarded, how do those teams integrate with the rest of the nursing staff to support a resident's overall daily routine?
- 6What specialized training or activities are currently in place to support residents in the memory care unit?
Personalized based on this facility's data
Key Review Excerpts
“The nursing home are very clean, all staff are very nice, caring, patience, knowledgeable,”
“The therapy team helped me in many ways to reactivate my motor skills and be independent and function in society again.”
“My mother developed significant bedsores at these facilities which probably contributed to several infections. When I visited this facility, nurses were often sitting at the nurses station playing with cell phones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 58 deficiencies across recent inspections, including 23 complaint-triggered issues where families reported problems. Recurring problems involve daily care assistance, abuse/neglect protection, and resident safety, with multiple complaints about the same issues persisting over time. While the facility corrects deficiencies when cited, the frequency of complaints about fundamental care areas suggests ongoing quality concerns that families should carefully evaluate.
Nov 19, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 8, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 15, 2025Routine10
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nov 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Nov 19, 2025
$19,400
Fine
Jan 15, 2025
$14,333
Fine
Nov 15, 2024
$12,048
Fine
Oct 8, 2024
$5,340
Fine
Oct 8, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Elevate Care Waukegan
for profit
Chain Affiliation
Elevate Care
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 5 of 12
Ownership & Management
Owners
Meystel, Meir
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
213 reviews from families & visitors
Official Website
Visit elevatecare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Pavilion of Waukegan
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Lake Forest Place
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Libertyville Manor Ext Care
6.1 miNursing Home · Libertyville, IL
Avantara Libertyville
6.9 miNursing Home · Libertyville, IL