Grove at the Lake,the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 125 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in IL · Below recommended RN staffing · Below chain average · $79,366 in fines
What this means for your family
While the rehabilitation and social work teams are frequently praised for their dedication, the facility suffers from persistent, severe issues with understaffing and hygiene. If you choose this facility, it is critical that you or a family member visit daily to advocate for your loved one's basic needs, as response times for call lights are a recurring point of failure.
Google Reviews
Google Reviews
125 reviews on Google“The Grove at the Lake presents a highly polarized experience for families, with praise for specific staff members like social workers and physical therapists contrasting sharply with reports of systemic neglect. While many families appreciate the successful rehabilitation outcomes and dedicated individual staff, others describe a facility plagued by chronic understaffing, poor hygiene, and unresponsive care. Potential families should be aware that experiences appear to vary significantly depending on the unit and the level of advocacy provided by loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Dedicated and responsive social services staff
- Successful rehabilitation and recovery outcomes
- Compassionate individual nursing and CNA staff
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 12 reviewers)
- Poor facility hygiene, including odors and lack of cleanliness (mentioned by 9 reviewers)
- Inconsistent or negligent medication management (mentioned by 5 reviewers)
- Poor communication and unprofessional administrative leadership (mentioned by 7 reviewers)
- Inadequate nutritional care and poor food quality (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they support residents during their recovery?
- 2How does the nursing team manage medication schedules to ensure everything is handled accurately and on time?
- 3What specific steps are being taken to ensure the dining areas and resident rooms are kept consistently clean and fresh?
- 4With the size of the facility, how does the staff ensure that call lights are answered promptly so residents aren't waiting long for assistance?
- 5Could you describe the daily activity schedule and how you keep residents engaged and socially connected?
- 6What is the protocol for communicating important health updates or changes in care from the administration to the family?
Personalized based on this facility's data
Key Review Excerpts
“TIM SCHREINER, his physical therapist, has done an AMAZING job and has him walking!”
“The nurses on the fourth floor take such good care of my father who has dementia. They take time to redirect him and interact with him in the ways they can.”
“My friend was laying down flat on her back and vomiting and started choking, was finally able to spit some out but kept hitting her call light and 20 minutes later after calling a few times a someone finally came in to wipe her face !”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against The Grove at the Lake, triggering 21 deficiencies across the review period, with recurring issues in infection control, wound care, and daily care assistance appearing consistently through 2025. The facility shows persistent problems with treatment following physician orders and pressure ulcer prevention, suggesting ongoing quality concerns despite reported corrections. While all deficiencies have correction dates, the pattern of repeated violations in core care areas warrants careful consideration during your visit.
Mar 27, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 14, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 22, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 13, 2025Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Payment Denial
Sep 5, 2025
53-day denial
Fine
Aug 8, 2025
$19,920
Fine
Jul 15, 2024
$30,014
Fine
Sep 27, 2023
$29,432
Payment Denial
Sep 27, 2023
7-day denial
Ownership & Operations
Who Operates This Facility
Grove at the Lake,the
for profit
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit alpine-zion.com
Medicare data downloads
Original nursing home datasets
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