The Terrace
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 28 Google reviews
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What this means for your family
The Terrace is highly regarded for its dedicated nursing staff and effective physical therapy, making it a strong candidate for those needing rehabilitation or long-term care. However, because there are conflicting reports regarding cleanliness and staff conduct, we recommend scheduling an unannounced visit to observe the environment and staff-resident interactions firsthand.
Google Reviews
Google Reviews
28 reviews on Google“The Terrace is a nursing home that has received significant praise for its attentive, caring staff and effective physical therapy programs. While many families report feeling reassured by the facility's communication and the visible engagement of the leadership team, there are isolated but serious reports regarding cleanliness and unprofessional conduct by specific staff members. Prospective families should note that while the facility is described as older, it is widely viewed as a supportive environment for long-term and rehabilitative care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy programs
- Proactive communication with families
- Engaging daily activity programs
Concerns
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
- Cleanliness and sanitation issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that The Terrace has a very active social calendar; could you walk us through a typical day of activities and how you encourage residents to participate?
- 2We appreciate how responsive the leadership team is to feedback online; what is your formal process for families to share concerns or suggestions with management?
- 3Given the recent state inspection reports, what specific steps is the facility taking to improve cleanliness and sanitation standards in common areas and resident rooms?
- 4How do you foster a culture of professionalism and kindness among your staff to ensure every resident feels consistently supported and respected?
- 5With a 3-star staffing rating, how do you ensure that your nursing team is able to provide timely, attentive care to all 115 residents throughout the day and night?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating the situation to family members?
Personalized based on this facility's data
Key Review Excerpts
“The administrators, directors & their team showed such an outpouring of respect.”
“The director and nursing director were always visible and handled any worries or needs in a timely manner.”
“I feel so safe with him being there, and the facility never has a bad smell.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints against this facility, resulting in 14 complaint-triggered deficiencies including serious concerns about resident protection from abuse and neglect. The most recurring problems involve dietary services and food safety, medication management, and basic resident care. While the facility reports correcting each violation, the pattern of complaints and repeat issues in core care areas suggests ongoing challenges with consistent quality care.
Dec 31, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 23, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 10, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 10, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Dec 11, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Jul 30, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Federal Penalties
Fine
Sep 26, 2023
$108,886
Ownership & Operations
Who Operates This Facility
The Terrace
for profit
Ownership & Management
Owners
Laureate Chicagoland Holdings LLC
Owner · Organization
Rpfg Holdings INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit terracecare.com
Medicare data downloads
Original nursing home datasets
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