Lake Forest Place
Strong Medicare quality ratings; families often praise high-quality independent living amenities. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
Lake Forest Place offers an excellent environment for independent living with high-quality amenities. However, if you are considering the Balmoral skilled nursing unit, be sure to ask management specifically about staff-to-patient ratios and training protocols, as recent feedback indicates significant inconsistencies in care quality.
Google Reviews
Google Reviews
23 reviews on Google“Lake Forest Place is a large continuing care retirement community that receives high praise for its independent living amenities, including dining, fitness, and social activities. However, experiences in the Balmoral skilled nursing and assisted living units are polarized, with some families reporting exceptional, compassionate care while others cite significant concerns regarding staff turnover, training, and a culture of denial on the nursing floors.”
Quality Themes
Tap a score for detailsStrengths
- High-quality independent living amenities
- Professional and patient management team
- Excellent rehab and nursing care (specific units)
- Clean, well-maintained facility
Concerns
- Poor staff training and high turnover in skilled nursing (Balmoral) (mentioned by 2 reviewers)
- Billing inaccuracies requiring close monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high praise for your independent living amenities, how do you ensure that same level of engagement and quality of life for residents in the skilled nursing units?
- 2I noticed there have been some recent staffing transitions; what steps is the leadership team taking to ensure consistent, high-quality care and training for the nurses working in the Balmoral unit?
- 3With five state violations noted over the past year, could you walk me through the specific improvements you have implemented to address those concerns and prevent them from recurring?
- 4We want to make sure we stay on top of our financial planning—what is your process for ensuring billing accuracy, and who is our primary point of contact if we have questions about a statement?
- 5I appreciate that your team actively responds to feedback online; how do you incorporate that kind of family input into your day-to-day operations and care plans?
- 6What is the protocol for medical emergencies, and how quickly can a resident be transferred to a hospital if a higher level of care is suddenly required?
Personalized based on this facility's data
Key Review Excerpts
“The culture on the 3rd floor is one of blame and denial. The staff is very poorly trained there is a high turnover rate with the staff.”
“My mother moved into independent living, and eventually transitioned to the assisted living. It was not an easy process for my mom, but the staff and management could not be more professionals and patient.”
“Balmoral is the top of the line for skilled nursing! Everyone was caring and professional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake Forest Place has faced recurring deficiencies across multiple areas, with families filing six complaints that triggered inspections. The most persistent issues involve safety hazards and accident prevention, fire safety systems, and medication management. While the facility has corrected all cited deficiencies with documented dates, the pattern of repeat violations—particularly in safety and fire systems—suggests ongoing challenges with maintaining consistent standards.
Jan 28, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 13, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2024Routine9
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 14, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 8, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Ownership & Operations
Who Operates This Facility
Lake Forest Place
nonprofit
Ownership & Management
Owners
Lake Forest Place, LLC
Owner · Organization
Presbyterian Homes
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit presbyterianliving.org
Medicare data downloads
Original nursing home datasets
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