Claridge Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 15 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (33 vs median 11.0)
Bottom 25% in IL · Meets national RN staffing standard · Low staff turnover (stable workforce) · $262,807 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some families report excellent experiences with the dementia unit and therapy services, the facility has significant, recurring complaints regarding administrative transparency and facility hygiene. We strongly recommend that you tour the specific unit where your loved one would reside and ask for a clear, written explanation of their billing and financial management processes before committing.
Google Reviews
Google Reviews
15 reviews on Google“Claridge Healthcare Center receives highly polarized feedback, with some families praising the facility as the best in the area for long-term and dementia care, while others report severe neglect and administrative misconduct. Critical concerns include reports of poor hygiene, unresponsive management regarding financial matters, and inconsistent staff attitudes. Prospective families should be aware of the stark contrast between the positive experiences of some long-term residents and the distressing accounts of facility conditions and staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean, well-maintained facility
- Specialized dementia and geriatric care
- Effective rehabilitation therapy
Concerns
- Poor hygiene and facility maintenance (mentioned by 2 reviewers)
- Unprofessional or mean nursing staff (mentioned by 2 reviewers)
- Administrative and financial mismanagement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current cleaning schedule and how you ensure high hygiene standards in resident rooms?
- 2I noticed the facility has had a high volume of state violations recently; what specific steps are you taking to address these deficiencies and improve your overall CMS health inspection rating?
- 3Some families have expressed concerns regarding administrative communication; what is the best way for us to stay informed about our loved one's care and any changes in their health status?
- 4With the current staffing rating, how do you ensure that every resident receives consistent, compassionate attention throughout the day and night?
- 5What proactive measures are in place to handle medical emergencies, and how quickly can we expect to be notified if a change in condition occurs?
- 6Could you describe the daily activity schedule for residents and how you tailor these programs to keep individuals engaged and socially connected?
Personalized based on this facility's data
Key Review Excerpts
“Absolutely fantastic dementia unit. My grandpa has lived here for 20 years and this home has most certainly exceeded our expectations.”
“The facilities are super old and rundown. The lights don’t even work and it smells constantly of feces. I would not want my elderly family members to stay here.”
“My Mother was at Claridge until she past away and they gave her very wonderful care but I did'nt appreciate the admin because they collected my mother's Social Security checks from me for months... Claridge suddenly stopped taking my calls and now I am being charged with the monies and Claridge received payment twice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about abuse protection and safety hazards, with persistent deficiencies in these areas appearing across recent surveys. The facility has struggled most with protecting residents from abuse and neglect, accident prevention, and nutrition/dietary services. While all violations show correction dates, the recurring pattern of complaint-triggered investigations regarding resident safety and the facility's response to alleged abuse incidents warrants careful consideration during any visit.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 14, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 5, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 3, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 24, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Jun 24, 2025
$25,500
Payment Denial
Jun 24, 2025
21-day denial
Payment Denial
Jun 20, 2024
83-day denial
Fine
Apr 2, 2024
$140,312
Payment Denial
Apr 2, 2024
66-day denial
Ownership & Operations
Who Operates This Facility
Claridge Healthcare Center
for profit
Ownership & Management
Owners
Chi, Choon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit claridgehc.com
Medicare data downloads
Original nursing home datasets
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