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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 125 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 21%
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 61% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Reviews for Pavilion of Logan Square are highly polarized, with many families praising the bilingual staff and effective rehabilitation services, while others report severe concerns regarding hygiene, neglect, and understaffing. Critical feedback frequently mentions unpleasant odors, poor communication from administration, and instances of inadequate care for vulnerable residents. Prospective families should weigh the positive experiences of short-term rehab patients against the serious allegations of neglect and unsanitary conditions raised by long-term care families.
Quality Themes
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Concerns
Rating Trends
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Distribution · 128 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My Mom had a great rehabilitation here. The time was short but very nice personal & will definitely recommend it”
“Having an elderly parent with dementia has been an overwhelming and challenging experience. The staff at Pavilion have been very supportive. I am grateful to Maria Pineda for her guidance during this transition for my mother.”
“My grandfather was abused and neglected here. He had bruises all over his body. The CNAs always have excuses. He says the ladies hit him. The place smells horrible and the lady who mops uses the same mop water on all floors.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Pavilion of Logan Square has concerning patterns of repeated deficiencies, with families filing 30 complaints that triggered inspections. The facility struggles most with accident prevention and safety supervision, medication management, and abuse protection policies. While all 62 deficiencies show correction dates, the recurring nature of safety issues—particularly accident hazards appearing in eight separate instances—suggests ongoing operational challenges that families should carefully consider.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Nov 19, 2024
$19,474
Fine
Aug 12, 2024
$47,886
Payment Denial
Aug 12, 2024
26-day denial
Pavilion of Logan Square, the
for profit
Pavilion Healthcare
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 5 (Lowest rating)
Owners
Ilana D Aaron Trust C/u Maurice Aaron 2014 Family Gift Trust
Owner · Organization
Ilana D Aaron Trust C/u Maurice Aaron 2014 Legacy Gift Trust
Owner · Organization
Stern, Todd
Owner
Graf, Marcella
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit pavilion-logansquare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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