Pavilion of Logan Square, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 127 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in IL · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in PAVILION HEALTHCARE chain · $88,128 in fines
What this means for your family
While many families report successful short-term rehabilitation stays, the facility has a concerning pattern of reports regarding unsanitary conditions and neglect in long-term care. If you are considering this facility, we strongly recommend unannounced visits during evening or weekend hours to observe staffing levels and cleanliness firsthand, and to speak directly with long-term residents' families.
Google Reviews
Google Reviews
127 reviews on Google“Reviews for Pavilion of Logan Square are highly polarized, with many families praising the bilingual staff and effective rehabilitation services, while others report severe concerns regarding hygiene, neglect, and understaffing. Critical feedback frequently mentions unpleasant odors, poor communication from administration, and instances of inadequate care for vulnerable residents. Prospective families should weigh the positive experiences of short-term rehab patients against the serious allegations of neglect and unsanitary conditions raised by long-term care families.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehabilitation services
- Bilingual staff facilitating communication
- Compassionate and attentive individual nursing staff
- Supportive social services and administrative assistance
Concerns
- Unsanitary conditions and persistent foul odors (mentioned by 6 reviewers)
- Understaffing, particularly during night shifts (mentioned by 4 reviewers)
- Neglect and poor hygiene care for residents (mentioned by 5 reviewers)
- Unprofessional or hostile administrative/reception staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 128 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that some families have mentioned concerns about facility cleanliness and odors; what specific protocols are in place to ensure a sanitary and fresh-smelling environment for residents?
- 2Given the current staffing levels, how does the facility ensure that residents receive consistent support and hygiene care, especially during the overnight hours?
- 3I see that the facility is proactive in responding to feedback online; how do you utilize that family input to improve the daily dining and memory care experiences?
- 4Since bilingual staff is a noted strength here, how does that team facilitate communication to ensure non-English speaking residents are fully engaged in their care plans and daily activities?
- 5What is your process for managing medical emergencies or sudden changes in a resident's health status, and how do you keep family members informed during those critical moments?
- 6How does the administrative team work to ensure that interactions with families remain professional and supportive, given the high volume of daily operations?
Personalized based on this facility's data
Key Review Excerpts
“My Mom had a great rehabilitation here. The time was short but very nice personal & will definitely recommend it”
“Having an elderly parent with dementia has been an overwhelming and challenging experience. The staff at Pavilion have been very supportive. I am grateful to Maria Pineda for her guidance during this transition for my mother.”
“My grandfather was abused and neglected here. He had bruises all over his body. The CNAs always have excuses. He says the ladies hit him. The place smells horrible and the lady who mops uses the same mop water on all floors.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Pavilion of Logan Square has concerning patterns of repeated deficiencies, with families filing 30 complaints that triggered inspections. The facility struggles most with accident prevention and safety supervision, medication management, and abuse protection policies. While all 62 deficiencies show correction dates, the recurring nature of safety issues—particularly accident hazards appearing in eight separate instances—suggests ongoing operational challenges that families should carefully consider.
Aug 22, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 29, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 17, 2025Complaint2
Resident Rights Deficiencies
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nov 19, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 1, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Nov 19, 2024
$19,474
Fine
Aug 12, 2024
$47,886
Payment Denial
Aug 12, 2024
26-day denial
Fine
Jun 27, 2023
$20,768
Ownership & Operations
Who Operates This Facility
Pavilion of Logan Square, the
for profit
Chain Affiliation
Pavilion Healthcare
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Ilana D Aaron Trust C/u Maurice Aaron 2014 Family Gift Trust
Owner · Organization
Ilana D Aaron Trust C/u Maurice Aaron 2014 Legacy Gift Trust
Owner · Organization
Stern, Todd
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit pavilion-logansquare.com
Medicare data downloads
Original nursing home datasets
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