St Joseph Village of Chicago
Strong Medicare quality ratings; families often praise highly skilled and compassionate rehabilitation therapy team. Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
St. Joseph Village is highly regarded for its rehabilitation therapy and nursing care, making it a strong candidate for post-hospital recovery. However, families should be prepared for potential challenges in administrative communication; it is advisable to establish a direct point of contact early and follow up persistently to ensure your needs are met.
Google Reviews
Google Reviews
67 reviews on Google“St. Joseph Village of Chicago receives high praise for its rehabilitation services, with many families highlighting the attentive nursing staff and effective therapy teams. However, the facility faces recurring criticism regarding administrative responsiveness, specifically difficulties in reaching staff by phone and delays in communication during the admissions or discharge process.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate rehabilitation therapy team
- Attentive and caring nursing and CNA staff
- Clean and well-maintained facility environment
- Effective admissions and social services support
Concerns
- Poor administrative communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Disorganized discharge planning and lack of follow-through (mentioned by 2 reviewers)
- Understaffing or perceived neglect in specific units (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the best way for us to reach the administrative or nursing team if we have urgent questions or need an update on our loved one?
- 2Since you have a 4-star staffing rating, how do you ensure that residents receive consistent attention and care throughout the day, especially during shift changes?
- 3We saw that the rehabilitation team is highly regarded here; how do they coordinate with the nursing staff to ensure a smooth transition from therapy back to daily living activities?
- 4Could you walk us through how your team manages discharge planning to ensure that families feel fully supported and prepared once it is time for a resident to leave the facility?
- 5What does a typical day look like for residents in your memory care unit, and how do you tailor engagement activities to their specific needs?
- 6In the event of a medical emergency, what is your facility's protocol for notifying family members and ensuring they are kept in the loop throughout the process?
Personalized based on this facility's data
Key Review Excerpts
“Their physical and occupational therapists are of sterling quality, consummate professionals who nevertheless”
“The nurses and CNA‘s were very attentive, knowledgeable, super friendly and personable. Although my dad was too sick to participate, they had extensive programming every day and the other residents looked very happy and well taken care of.”
“Claudia is a Rock Star! She immediately jumped in and advocated for my Aunt today! Issue with transfer from hospital to St Joseph. Cant say enough how much we appreciate her defending my aunts rights!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports triggering complaint investigations, with recent issues in 2024 around safety hazards and pressure ulcer care. The facility shows persistent problems across fire safety systems, accident prevention, and medication management that recur across surveys despite reported corrections. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests ongoing compliance challenges that families should investigate during visits.
Jul 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 29, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 14, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jun 14, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 26, 2023Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 29, 2022Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
St Joseph Village of Chicago
nonprofit
Chain Affiliation
Franciscan Communities
6 facilities nationwide
Chain avg rating: 4.2/5 · Rank 5 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit franciscanministries.org
Medicare data downloads
Original nursing home datasets
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