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Nursing HomeMedicaid Investigative

Paul House & Health Cr Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3800 North California Avenue, Irving Park East · Chicago, IL 60618110 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 63 Google reviews

5
4
3
2
1
Paul House & Health Cr Ctr Nursing Home in Chicago, IL — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (26 vs median 11.0)
  • High staff turnover (67%)
  • High RN turnover (67%)

Bottom 25% in IL · Below recommended RN staffing · Above average staffing · $128,227 in fines

Source: Medicare data

What this means for your family

Paul House is highly regarded for its administrative support and rehabilitation therapy, making it a strong candidate for those needing clear guidance through insurance and care planning. However, families should be aware of inconsistent nursing responsiveness and should conduct an in-person visit to verify cleanliness and staffing levels before committing.

Google Reviews

Google Reviews

63 reviews on Google
Paul House & Health Care Center receives highly polarized feedback, with many families praising the administrative team and therapy staff for their professionalism and support during transitions. However, significant concerns exist regarding inconsistent nursing care, facility cleanliness, and poor communication responsiveness. Families should be aware that while many report excellent experiences, others describe serious lapses in care and unprofessionalism.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean7.0Activities8.0Meds3.0MemoryN/AComms4.0Value6.0

Strengths

  • Highly supportive administrative and social work staff
  • Effective physical and occupational therapy programs
  • Recently renovated and clean living spaces
  • Compassionate care for hospice and long-term residents

Concerns

  • Unresponsive to phone calls and inquiries (mentioned by 5 reviewers)
  • Inconsistent or unprofessional nursing/CNA care (mentioned by 6 reviewers)
  • Poor communication regarding patient status and facility changes (mentioned by 3 reviewers)
  • Issues with dietary compliance and meal quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.22020(5)4.02021(6)3.42022(5)3.42023(10)4.22024(27)3.22025(6)4.82026(6)

Distribution · 65 analyzed

5
40
4
8
3
0
2
4
1
13

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent renovations, how are you working to ensure that the quality of daily care and resident engagement matches the updated look of the facility?
  • 2I understand that communication is a top priority for families; what specific protocols do you have in place to ensure we receive timely updates regarding my loved one's health status?
  • 3With the current staffing levels, how do you ensure that residents receive consistent, personalized attention throughout all shifts?
  • 4Can you walk me through your process for medication management to ensure accuracy and consistency for residents?
  • 5How do you monitor and address individual dietary needs to ensure that meal quality and nutritional compliance are consistently met?
  • 6What steps are being taken to improve responsiveness when family members reach out with questions or concerns?

Personalized based on this facility's data


Key Review Excerpts

My brother suffered a severe stroke on June 29th and was admitted to Paul House for in patient care and rehabilitation- the care at Paul House is amazing.

Family member of rehab patient · 2024★★★★★

The staff has exceeded my expectations! Mel is amazing and they take great care of my father who has stage 4 Parkinsons disease. He is eating well, his wounds are attended to daily and they keep him mentally engaged.

Family member of long-term resident · 2024★★★★★

The contract Nurse from the night shift, didn't give me my scheduled night meds. My BP was so high the weekend Nurse was concerned about it and called the on call PA who directed her to send me to the hospital!

Resident · 2022★★☆☆☆
Source: 63 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
68%
Registered nurses for medical care
Total Nursing
4.01hrs
98%
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
78%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility98.2%
Worse than Avg
Here
98.2%
US
12.1%
IL
52.5%
Cook
74.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility80.4%
Worse than Avg
Here
80.4%
US
95.5%
IL
91.8%
Cook
87.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
15.3%
IL
15.9%
Cook
9.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.9%
Better than Avg
Here
12.9%
US
15.4%
IL
21.8%
Cook
24.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
93.4%
IL
90.0%
Cook
85.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
19.4%
IL
21.1%
Cook
17.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility57.4%
Mixed vs Avgs
Here
57.4%
US
79.7%
IL
63.1%
Cook
55.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.7%
Mixed vs Avgs
Here
64.7%
US
81.8%
IL
69.0%
Cook
55.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Mixed vs Avgs
Here
2.1%
US
1.6%
IL
2.4%
Cook
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
4penalties
Well above state avg (12.0)
14 complaint-triggered
$128,227 in fines

Paul House & Health Care Center shows persistent problems across multiple care areas, with families filing 12 complaint reports. The facility repeatedly struggles with medication management, wound care, and nursing staffing levels, with these issues appearing across multiple surveys despite stated corrections. Recent surveys in 2024-2025 show continued deficiencies in pressure ulcer prevention, medication errors, and adequate nursing coverage, suggesting ongoing quality concerns that families should carefully consider.

Mar 26, 2026Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jun 5, 2025Routine
48
0677Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0946Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

Apr 13, 2025Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Mar 6, 2025Complaint
2
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Jan 24, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 31, 2024Complaint
4
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Fine

Jun 5, 2025

$60,320

Payment Denial

Jun 5, 2025

5-day denial

Fine

Jul 3, 2024

$67,907

Payment Denial

Jul 3, 2024

5-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Paul House & Health Cr Ctr

Organization Type

for profit

Ownership & Management

Owners

Joseph Mermelstein Family Trust

Owner · Organization

10%

Ten Chicago LLC

Owner · Organization

90%

Key personnel

Parkway Bank and Trust Company5% or Greater Security InterestMermelstein, JacobManaging Control - Governing BodyDewerdt, KatieManagerMahajan, DheerajManagerMermelstein, JacobManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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