Paul House & Health Cr Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (26 vs median 11.0)
- High staff turnover (67%)
- High RN turnover (67%)
Bottom 25% in IL · Below recommended RN staffing · Above average staffing · $128,227 in fines
What this means for your family
Paul House is highly regarded for its administrative support and rehabilitation therapy, making it a strong candidate for those needing clear guidance through insurance and care planning. However, families should be aware of inconsistent nursing responsiveness and should conduct an in-person visit to verify cleanliness and staffing levels before committing.
Google Reviews
Google Reviews
63 reviews on Google“Paul House & Health Care Center receives highly polarized feedback, with many families praising the administrative team and therapy staff for their professionalism and support during transitions. However, significant concerns exist regarding inconsistent nursing care, facility cleanliness, and poor communication responsiveness. Families should be aware that while many report excellent experiences, others describe serious lapses in care and unprofessionalism.”
Quality Themes
Tap a score for detailsStrengths
- Highly supportive administrative and social work staff
- Effective physical and occupational therapy programs
- Recently renovated and clean living spaces
- Compassionate care for hospice and long-term residents
Concerns
- Unresponsive to phone calls and inquiries (mentioned by 5 reviewers)
- Inconsistent or unprofessional nursing/CNA care (mentioned by 6 reviewers)
- Poor communication regarding patient status and facility changes (mentioned by 3 reviewers)
- Issues with dietary compliance and meal quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent renovations, how are you working to ensure that the quality of daily care and resident engagement matches the updated look of the facility?
- 2I understand that communication is a top priority for families; what specific protocols do you have in place to ensure we receive timely updates regarding my loved one's health status?
- 3With the current staffing levels, how do you ensure that residents receive consistent, personalized attention throughout all shifts?
- 4Can you walk me through your process for medication management to ensure accuracy and consistency for residents?
- 5How do you monitor and address individual dietary needs to ensure that meal quality and nutritional compliance are consistently met?
- 6What steps are being taken to improve responsiveness when family members reach out with questions or concerns?
Personalized based on this facility's data
Key Review Excerpts
“My brother suffered a severe stroke on June 29th and was admitted to Paul House for in patient care and rehabilitation- the care at Paul House is amazing.”
“The staff has exceeded my expectations! Mel is amazing and they take great care of my father who has stage 4 Parkinsons disease. He is eating well, his wounds are attended to daily and they keep him mentally engaged.”
“The contract Nurse from the night shift, didn't give me my scheduled night meds. My BP was so high the weekend Nurse was concerned about it and called the on call PA who directed her to send me to the hospital!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Paul House & Health Care Center shows persistent problems across multiple care areas, with families filing 12 complaint reports. The facility repeatedly struggles with medication management, wound care, and nursing staffing levels, with these issues appearing across multiple surveys despite stated corrections. Recent surveys in 2024-2025 show continued deficiencies in pressure ulcer prevention, medication errors, and adequate nursing coverage, suggesting ongoing quality concerns that families should carefully consider.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 5, 2025Routine48
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Provide training in compliance and ethics.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Apr 13, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 6, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 31, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Jun 5, 2025
$60,320
Payment Denial
Jun 5, 2025
5-day denial
Fine
Jul 3, 2024
$67,907
Payment Denial
Jul 3, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Paul House & Health Cr Ctr
for profit
Ownership & Management
Owners
Joseph Mermelstein Family Trust
Owner · Organization
Ten Chicago LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit paulhousehc.com
Medicare data downloads
Original nursing home datasets
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