Nursing HomeMedicaid Investigative

Winston Manor Cnv & Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2155 West Pierce, Wicker Park · Chicago, IL 60622|180 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 21 Google reviews

(773) 252-2066 Directions Website

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6/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (2/5 stars)
Low staffing rating (1/5 stars)
Above-median deficiencies (16 vs median 11.0)

Below average in IL · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

Winston Manor features a highly responsive maintenance team and staff who are genuinely dedicated to resident comfort. However, families should be aware that administrative communication can be difficult; expect potential delays or unprofessionalism when calling the front desk.

Google Reviews

21 reviews on Google

“Winston Manor receives high praise for its responsive maintenance team and caring staff who actively listen to resident needs. However, some visitors and callers report significant frustrations with administrative communication, including long hold times and unprofessional attitudes from reception staff.”

Quality Themes

Tap a score for details

Strengths

Responsive and helpful maintenance staff
Caring and attentive nursing/care staff
Management team receptive to resident feedback
Homelike atmosphere

Concerns

Poor administrative communication and unprofessional reception staff (mentioned by 2 reviewers)
Staff feeling overworked (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 23 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With the current staffing levels, what specific steps are you taking to ensure that residents receive timely assistance and that your care team feels supported?
2I noticed some feedback regarding administrative communication; what is the best way for families to stay updated on their loved one’s care and facility changes?
3Given the recent health inspection reports, what specific improvements or changes have been implemented to address those findings?
4How do you balance the need for a homelike atmosphere with the high volume of 180 residents to ensure everyone feels personally seen and cared for?
5Can you walk me through your protocol for medical emergencies and how you communicate those situations to family members?
6What does a typical social calendar look like for residents, and how do you encourage participation among those who might be more reserved?

Personalized based on this facility's data

Key Review Excerpts

“I noticed the curtain divider (since the rooms are shared) could use a little TLC — I mentioned it to Chiquita, and by Monday afternoon, Jonathan from maintenance had already replaced it with a brand new one.”

Long-term resident's family · 2025★★★★★

“Although the staff can be sometimes overworked; they take into great consideration any issues brought up by residents. They go the extra mile to ensure the safety of the residents, and are both friendly and personable.”

Long-term resident · 2026★★★★☆

“The receptionist left me on hold for 17 minutes so then I hung up and called back, and I asked the same question and she went ahead and let me know there is no HR.”

Prospective family member · 2025★☆☆☆☆

Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.32hrs

43%

Registered nurses for medical care

Total Nursing

1.42hrs

35%

All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility69.5%

Mixed vs Avgs

Here

69.5%

12.1%

52.5%

Cook

74.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility46.9%

Worse than Avg

Here

46.9%

15.4%

21.8%

Cook

24.1%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility3.4%

Better than Avg

Here

3.4%

19.4%

21.1%

Cook

17.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

93.4%

90.0%

Cook

85.5%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility2.4%

Better than Avg

Here

2.4%

15.3%

15.9%

Cook

9.2%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.3%

Better than Avg

Here

7.3%

19.5%

18.3%

Cook

10.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility86.6%

Better than Avg

Here

86.6%

81.8%

69.0%

Cook

55.3%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility83.0%

Better than Avg

Here

83.0%

79.7%

63.1%

Cook

55.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies

Above state avg (12.0)

18 complaint-triggered

This facility has a concerning pattern of repeated deficiencies, with families filing 15 complaints that triggered federal investigations. The most persistent problems involve protecting residents from abuse and neglect, accident prevention and safety hazards, and maintaining a clean, comfortable environment. While most issues show corrections, the facility continues struggling with the same fundamental care areas across multiple years, suggesting ongoing quality control challenges that warrant careful consideration during any visit.

Feb 19, 2026Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 8, 2026Complaint2 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Dec 31, 2025Complaint2 findings

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 29, 2025Complaint1 finding

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Aug 25, 2025Complaint3 findings

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 7, 2025Complaint1 finding

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Winston Manor Cnv & Nursing

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(773) 252-2066

winstonmanornursing.com

2155 West Pierce

Chicago, IL 60622

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

21 reviews from families & visitors

Official Website

Visit winstonmanornursing.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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