Center Home Hispanic Elderly
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Best in ICARE CONSULTING SERVICES chain · $442,433 in fines
What this means for your family
While some families report a warm, culturally supportive environment, the facility faces recurring complaints regarding building maintenance and administrative responsiveness. We strongly recommend touring the facility in person to verify the condition of equipment and asking for a direct point of contact for administrative issues before committing.
Google Reviews
Google Reviews
49 reviews on Google“Center Home for Hispanic Elderly receives highly polarized feedback, with recent reviews highlighting a divide between compassionate, family-oriented care and serious operational failures. While some families praise the staff for their attentiveness and cultural connection, others report significant concerns regarding facility maintenance, neglect, and poor administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Culturally supportive environment for Hispanic seniors
- Friendly and compassionate nursing staff
- Effective short-term rehab outcomes
Concerns
- Facility maintenance and infrastructure issues (broken elevators, broken beds) (mentioned by 2 reviewers)
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
- Reports of neglect and insufficient monitoring of residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that this facility is a hub for Hispanic seniors, what specific cultural activities or traditions are integrated into the daily schedule to help residents feel at home?
- 2I noticed some concerns regarding facility maintenance; what is your current plan for addressing infrastructure needs like elevator repairs and equipment upkeep to ensure resident safety?
- 3With the current staffing ratings, how do you ensure that residents receive consistent monitoring and timely attention throughout the day and night?
- 4Communication is very important to our family; what is your standard process for keeping families updated on their loved one's health status and any changes in their care plan?
- 5Regarding the recent feedback on dining and medication management, what steps is the administration taking to improve the quality of meals and the accuracy of medication administration?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly can we expect to be notified by your administrative team?
Personalized based on this facility's data
Key Review Excerpts
“The hospital liason that helped my mother transition into this community went above and beyond. She is very compassionate, empathetic, and welcomed her to a home-like atmosphere.”
“My ONLY complaint is that the ELEVATOR has been broken and out of service for about 5 months and I find that DANGEROUS.”
“I went to visit my aunt last Sunday and her bed was broken at first sight, I reported the issue and felt ignored. I went back to her room and apparently was not broken, so I had to fixed it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Center Home Hispanic Elderly faces serious ongoing concerns, with families filing complaints that triggered 35 deficiencies across multiple surveys. The facility shows persistent problems with accident prevention and safety hazards, medication management, and protection from abuse and neglect. While all violations have been corrected according to the facility, the recurring pattern of safety issues and complaint-driven investigations suggests deeper systemic challenges that warrant careful consideration before placement.
Jan 23, 2026Routine15
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 5, 2025Complaint1
Environmental Deficiencies
Keep all essential equipment working safely.
Mar 27, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
Aug 2, 2025
$14,505
Fine
Jun 9, 2025
$14,505
Fine
Mar 27, 2025
$32,086
Fine
Dec 17, 2024
$108,476
Payment Denial
Dec 17, 2024
35-day denial
Payment Denial
Apr 18, 2024
38-day denial
Fine
Apr 18, 2024
$178,736
Payment Denial
Oct 27, 2023
28-day denial
Fine
Oct 27, 2023
$52,794
Fine
Sep 12, 2023
$18,447
Fine
Jul 27, 2023
$9,311
Ownership & Operations
Who Operates This Facility
Center Home Hispanic Elderly
for profit
Chain Affiliation
Icare Consulting Services
7 facilities nationwide
Chain avg rating: 1.0/5 · Rank 7 of 7 (Worst) (Best)
Ownership & Management
Owners
Levovitz, Yeruchom
Owner
Webster, Shimon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit centerhomehe.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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