Avantara Lincoln Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 470 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 11.0)
- High RN turnover (52%)
Below average in IL · Meets national RN staffing standard · Below chain average · $127,468 in fines
What this means for your family
This facility offers a clean environment and a strong therapy team, which can be beneficial for short-term rehabilitation. However, families should be extremely cautious regarding long-term care; multiple reports of medication errors and poor communication suggest you must be highly involved in your loved one's daily care and advocacy.
Google Reviews
Google Reviews
470 reviews on Google“Avantara Lincoln Park receives highly polarized feedback, with many families praising the facility's cleanliness, friendly front-desk staff, and effective rehabilitation therapy. However, significant concerns regarding neglect, poor communication, slow call-light response times, and inconsistent medication management are frequently cited by family members of long-term residents. Prospective families should be aware that experiences appear to vary significantly depending on the specific floor and the level of care required.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming front-desk staff
- Effective physical and occupational therapy
- Responsive guest services and admissions team
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Inconsistent or poor medication management (mentioned by 4 reviewers)
- Difficulty reaching staff via phone (mentioned by 4 reviewers)
- Poor quality or unappealing food (mentioned by 3 reviewers)
- Neglect of basic hygiene (showering, changing diapers) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 142 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a strong reputation for physical and occupational therapy; how do you ensure that same level of attention carries over into daily personal care and hygiene assistance?
- 2With a larger facility of 248 residents, what specific protocols do you have in place to ensure call lights are answered promptly and that residents' needs are met in a timely manner?
- 3I see that your team is very active in responding to online feedback; how is that commitment to communication reflected in how you keep families updated on their loved one's daily health and medication changes?
- 4Given the feedback regarding the dining experience, what options are available for residents who may have specific dietary preferences or find the standard meal service unappealing?
- 5How does your nursing staff coordinate with the pharmacy team to ensure that medication management remains consistent and error-free for residents?
- 6Since communication can be a challenge in large facilities, what is the best way for us to reach the nursing staff directly if we have urgent questions about our family member's care?
Personalized based on this facility's data
Key Review Excerpts
“The only negative thing is the food they need a better chef and menu. The food is terrible. The plus side we are able to bring food or have food delivered through door dash, uber eats etc.”
“The facility might be on the older side but the hearts of the staff working here are 5stars. What touched my heart is that they even packed a lunch for my mom when she had to go to her infusion outside the”
“They give him food on his allergy list, don't give him full meals, INCONSISTENT WITH MEDICATION orders in the system, and he doesn't get any water unless it's meal time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns of recurring safety and care issues, with families filing 33 complaints leading to federal violations. The most frequent problems involve accident prevention and safety hazards, medication management errors, and infection control failures. While all violations show correction dates, the same safety and medication issues have persisted across multiple years and surveys, suggesting ongoing challenges in maintaining consistent standards of care.
Mar 29, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 31, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 28, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Apr 23, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 31, 2025
$46,560
Fine
Apr 23, 2025
$54,665
Fine
Apr 19, 2024
$43,368
Ownership & Operations
Who Operates This Facility
Avantara Lincoln Park
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 73 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
470 reviews from families & visitors
Official Website
Visit avantaralincolnpark.com
Medicare data downloads
Original nursing home datasets
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