Little Sisters of the Poor
Strong Medicare quality ratings; families often praise compassionate and attentive staff. Still worth an in-person visit.
based on 15 Google reviews

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What this means for your family
This facility is highly recommended for its warm, home-like environment and excellent social programming. When touring, we suggest asking the administration about their current communication protocols to ensure you feel comfortable with their policies regarding family involvement and visitation.
Google Reviews
Google Reviews
15 reviews on Google“Little Sisters of the Poor (often referred to as St. Mary's Home) is highly regarded by families for its compassionate, home-like atmosphere and dedicated staff. Reviewers consistently praise the cleanliness of the facility, the quality of the food, and the engaging social activities that help residents thrive. While most feedback is glowing, some concerns have been raised regarding administrative communication and the facility's restrictive visitation policies during the pandemic.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Immaculately clean facility
- High-quality food and dining
- Engaging social activities and community
Concerns
- Restrictive or difficult communication regarding visitation policies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what are your daily routines for ensuring the resident areas stay so immaculate?
- 2The dining experience seems to be a highlight for many families here; could you tell us more about the menu variety and how much input residents have in their meals?
- 3Since we value staying connected, how do you typically handle communication with families regarding visitation and updates on our loved one?
- 4With such a high rating for staffing, how do you ensure that the compassionate care residents receive remains consistent across all shifts?
- 5What kind of social activities or community events are available to help residents stay engaged and active with one another?
- 6In the event of a medical emergency or a change in health status during the night, what is the protocol for notifying the family and managing care?
Personalized based on this facility's data
Key Review Excerpts
“The social activities and events are amazing! My sister and I always said that mom had a better social life than we did, LOL.”
“The staff are very attentive, compassionate, and kind. The food is great and the facility is immaculately clean.”
“Spotless, loving, following CDC guidelines for resident and staff safety.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
6
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring patterns of deficiencies that families reported to authorities, including repeated accident prevention failures that triggered complaints in both 2024 and 2025. The main problem areas are fire safety systems (sprinklers, smoke barriers, emergency exits), food safety and dietary services, and medication management errors. While all violations have been corrected according to state records, the persistence of similar issues across multiple years, particularly safety hazards serious enough to prompt family complaints, suggests ongoing operational challenges that warrant careful consideration during any visit.
May 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 7, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Aug 29, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 8, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Jan 6, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Mar 7, 2025
$9,272
Payment Denial
Mar 7, 2025
5-day denial
Ownership & Operations
Who Operates This Facility
Little Sisters of the Poor
nonprofit
Chain Affiliation
Little Sisters of the Poor
5 facilities nationwide
Ownership & Management
Owners
Mccanless, Claire
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit littlesistersofthepoorchicago.org
Medicare data downloads
Original nursing home datasets
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