Ambassador Nursing & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 87 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 11.0)
Below average in IL · Below recommended RN staffing · Low staff turnover (stable workforce) · Abuse citation
What this means for your family
While some residents report positive experiences with the rehab and admissions teams, the facility has a concerning pattern of reports regarding sanitation, neglect, and lack of administrative responsiveness. If you are considering this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of the rooms and speaking directly with current residents' families to verify the quality of daily care.
Google Reviews
Google Reviews
87 reviews on Google“Ambassador Nursing & Rehab Center receives highly polarized feedback, with some residents praising the admissions team and specific staff members, while many family members report severe neglect and poor facility conditions. Common complaints include persistent odors, cleanliness issues, inadequate staffing, and difficulty communicating with administration. Families considering this facility should be aware of the significant disparity between positive testimonials and reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and responsive admissions department
- Dedicated individual staff members noted by name
- Effective physical therapy programs
- Supportive environment for specific long-term residents
Concerns
- Poor facility hygiene, including urine odors, mold, and pest infestations (mentioned by 5 reviewers)
- Inadequate staffing levels and slow response times to calls (mentioned by 6 reviewers)
- Poor quality, cold, or insufficient food (mentioned by 4 reviewers)
- Difficulty communicating with administration or social services (mentioned by 5 reviewers)
- Allegations of patient neglect and lack of proper hygiene care (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 190 residents; how do you ensure each resident receives consistent, personalized attention throughout the day?
- 2Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure the living areas remain clean, odor-free, and well-sanitized?
- 3Could you walk me through your current staffing model and how you ensure that call lights are answered promptly, especially during evening and weekend shifts?
- 4I see that physical therapy is a noted strength here; how do you integrate those therapy programs into the daily routines of long-term residents?
- 5What steps are being taken to improve the variety and quality of the dining experience to ensure residents are receiving nutritious and appealing meals?
- 6I appreciate that the administration engages with family feedback online; what is the best way for families to communicate directly with social services or management if a concern arises?
Personalized based on this facility's data
Key Review Excerpts
“The facility is unclean, it stinks of strong urine smell. There are bugs and a roomie of my loved one had a bug lodged in her ear, which went unaddressed for a month.”
“My mom only lasted 2 ½ months there. She was pushed by another resident and ended up with a broken hip. Her diet was changed without informing me, her POA.”
“I came to Ambassador about 2 months ago... I enjoy talking to the staff and the activities. Every day there is something going on in the dining rooms.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 28 complaint-triggered deficiencies across 73 total violations, indicating families have repeatedly filed reports about care issues. The most recurring problems involve accident prevention and safety hazards, resident abuse and neglect protection, and medication management. While all deficiencies show correction dates, the persistent nature of safety and abuse protection violations—appearing multiple times from 2023 through 2025—suggests ongoing care quality challenges that families should carefully evaluate before placement.
Dec 9, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 8, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 8, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Jul 21, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Dec 9, 2025
$67,230
Payment Denial
Jul 21, 2025
40-day denial
Payment Denial
Jul 12, 2024
40-day denial
Ownership & Operations
Who Operates This Facility
Ambassador Nursing & Rehab Center
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 38 of 69
Ownership & Management
Owners
A&f Realty LLC
Owner · Organization
B & N Realty Investment LLC
Owner · Organization
Gubin Enterprises Limited Partnership
Owner · Organization
Blisko, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit ambassador-nursing.com
Medicare data downloads
Original nursing home datasets
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