Complete Care at Sheriden Commons
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 52 Google reviews

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What this means for your family
While some families report positive interactions with specific staff members, the facility has a persistent history of severe hygiene and neglect issues. We strongly advise families to conduct unannounced visits to check room cleanliness and observe staff response times before considering this facility for a loved one.
Google Reviews
Google Reviews
52 reviews on Google“Complete Care at Sheriden Commons receives highly polarized feedback, with recurring reports of severe neglect and unsanitary conditions contrasted by occasional praise for individual staff members. Families have raised alarming concerns regarding hygiene, including reports of roaches, dirty linens, and residents left in soiled briefs, alongside allegations of medical neglect such as untreated infections and pressure sores. While some visitors report friendly interactions, the facility faces consistent criticism regarding staffing levels and professional standards.”
Quality Themes
Tap a score for detailsStrengths
- Friendly individual staff members
- Helpful social services and administrative communication
- Courteous reception staff
Concerns
- Unsanitary conditions including roaches and dirty rooms (mentioned by 4 reviewers)
- Neglect of basic personal care and hygiene (soiled briefs, pressure sores) (mentioned by 5 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
- Poor medical oversight and lack of professional care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some feedback regarding room cleanliness; could you walk me through your daily and deep-cleaning protocols for resident rooms?
- 2Given the importance of hygiene, what specific systems are in place to ensure residents receive timely assistance with personal care and brief changes?
- 3With 143 residents, how does your team manage call-light response times to ensure that staff are available when a resident needs immediate help?
- 4Could you explain your process for medical oversight and how you coordinate with physicians to ensure consistent care for residents with complex health needs?
- 5I see that your administrative team is highly regarded for their communication; how do you involve families in the care planning process to ensure our loved one's needs are being met?
- 6What does the daily activity calendar look like, and how do you encourage residents to participate in social life here at Sheriden Commons?
Personalized based on this facility's data
Key Review Excerpts
“The nurses left her dehydrated. She was very pale. Once transfered to a hospital they said she had a UTI and pneumonia that could have caused a heart attack if not treated.”
“This place is so nasty I feel so bad for the residents 😭this place has roaches, no wipes for the residents only face towels to wipe them after being changed, the sheets are dirty ,it’s trash piled up in all the rooms and it smells awful here!!!”
“They would leave you with a dirty diaper for over an hour more than one occasion, and I was only their for four day's. I had a wondering woman come into my room and hide in my bathroom, and when I pushed the call light, it took 15 minutes to get help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing repeated issues with treatment care, accident prevention, and resident protection from abuse. The facility shows recurring problems across medication management, wound care, and safety hazards, with some issues persisting across multiple surveys despite correction dates. While most deficiencies are marked as corrected, the pattern of complaint-driven investigations and repeated violations in critical care areas warrants careful consideration during your visit.
Apr 9, 2026Complaint2
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Mar 13, 2025Routine15
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Aug 15, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Feb 9, 2024Routine18
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nov 9, 2023Complaint4
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 18, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Complete Care at Sheriden Commons
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 52 of 85
Ownership & Management
Owners
Nj Chicago Opco Holdco LLC
Owner · Organization
Silverberg, Nisanel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit ccsheridancommons.com
Medicare data downloads
Original nursing home datasets
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