Irving Park Living & Rehab Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 11.0)
Bottom 25% in IL · Meets national RN staffing standard · Above average staffing · $62,174 in fines
What this means for your family
While the facility has a strong physical therapy department that has helped residents return home, there are consistent reports of slow response times for basic care and hygiene issues. We strongly recommend visiting unannounced during off-hours to observe staff responsiveness and cleanliness for yourself before admitting a loved one.
Google Reviews
Google Reviews
30 reviews on Google“Irving Park Living & Rehab Center receives polarized feedback, with some families praising the physical therapy team and front desk staff, while others report serious concerns regarding neglect and hygiene. Critical reviews highlight issues with call light response times, cleanliness, and the treatment of residents, suggesting inconsistent care quality. Prospective families should be aware of these significant discrepancies in patient experiences.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical therapy team
- Friendly and helpful front desk staff
- Professional and attentive nursing staff (cited by some)
- Cleanliness of common areas (noted by some)
Concerns
- Slow response to call lights and basic patient needs (mentioned by 3 reviewers)
- Hygiene and sanitation issues, including reports of pests (mentioned by 2 reviewers)
- Inadequate staffing levels for bedbound residents (mentioned by 2 reviewers)
- Unprofessional or disrespectful staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a dedicated physical therapy team; how do you integrate their rehabilitation plans into the daily routine for residents who are less mobile?
- 2Given the current staffing levels, what is your specific protocol for ensuring that call lights are answered promptly, especially for residents who are bedbound?
- 3I see that you are active in responding to feedback online; how do you use that resident and family input to improve the quality of daily dining and nutrition services?
- 4What steps are currently being taken to maintain high standards of sanitation and pest control throughout the living areas?
- 5Can you walk me through your process for communicating changes in a resident's health status to family members to ensure we stay well-informed?
- 6How do you ensure that all staff members maintain a professional and supportive tone when interacting with residents during their daily care routines?
Personalized based on this facility's data
Key Review Excerpts
“She went in for short term care and was able to come home successfully. Thank you so much to all of the staff who went over and above to help my mom.”
“I just found out that my Aunt just got there and she has been laying in bed since she got there two days ago with a dirty diaper her son had to clean her up she had blisters on her butt.”
“Everything looks great cleaning wise. The only thing I noticed was when we called for a pamper change it took a while. Maybe you need to hire more CNA's for bedbound assistance people.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing reports that led to 28 complaint-triggered deficiencies across 15 surveys, including repeated issues with accident prevention, abuse/neglect protection, and medication management. Key problem areas include safety hazards and supervision (cited 6 times), protection from abuse and neglect (cited 7 times), and medication errors appearing multiple times. While all violations show correction dates, the recurring nature of safety and protection issues, particularly those prompted by family complaints, suggests ongoing challenges with maintaining consistent care standards.
Jul 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 17, 2025Routine27
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Jan 17, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 27, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 2, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Jul 18, 2025
$10,358
Payment Denial
Jul 18, 2025
21-day denial
Ownership & Operations
Who Operates This Facility
Irving Park Living & Rehab Ctr
for profit
Chain Affiliation
Lineage Healthcare
5 facilities nationwide
Ownership & Management
Owners
Diena, Aharon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit irvingparklrc.com
Medicare data downloads
Original nursing home datasets
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