Parmer Woods at North Austin
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 111 Google reviews
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What this means for your family
This facility offers exceptional dining and a very caring environment for memory care residents. However, families must prioritize investigating the facility's nighttime monitoring protocols and management stability, as multiple reports suggest lapses in resident supervision during late hours.
Google Reviews
Google Reviews
111 reviews on Google“Parmer Woods is widely praised by families for its warm, compassionate staff and high-quality dining options, particularly within the memory care unit. However, there are serious, recurring allegations regarding inadequate monitoring of residents during the night and concerns over high management turnover and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- High-quality food and dining variety
- Welcoming and energetic atmosphere
- Clean and well-maintained environment
Concerns
- Inadequate nighttime monitoring and safety checks (mentioned by 2 reviewers)
- High management turnover and leadership instability (mentioned by 2 reviewers)
- Staffing shortages and overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the variety of meals and how much input residents have in the menu?
- 2The atmosphere here seems so energetic and welcoming; what kind of daily activities or social outings do you organize to keep the residents engaged?
- 3Since the facility is so well-maintained and clean, what is your routine for ensuring the common areas and resident rooms stay in top shape?
- 4How do you ensure consistent, high-quality care and supervision for residents during the overnight hours?
- 5With the recent changes in leadership, how is the facility working to ensure stability and continuity for both the staff and the residents?
- 6In the event of a medical emergency during the night, what specific protocols are in place to ensure a quick response from the care team?
Personalized based on this facility's data
Key Review Excerpts
“Every time I turn around I'm more and more impressed with the staff, PA, and the PT folks. Always with a great smile. Hat off to the chef, large portions and is good even for a picky eater like my mother.”
“My grandmother is staying at this home and the nurses are extremely rude specially candy . When my grandmother wasn’t feeling good the caregivers were letting her know and she ignored them and was disrespectful towards them.”
“My father died here in March and was dead on his toilet over 12 hours before being discovered by a relative. Nobody checks on people here despite charging extra for extra care!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Parmer Woods at North Austin has faced recent regulatory challenges, including food safety and sanitation violations during a December 2023 inspection. More significantly, the facility has received administrative penalties regarding the failure to ensure residents were free from abuse, neglect, and exploitation.
Apr 28, 2025EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
Dec 22, 2023Routine
Health Code (4 violations)
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to ensure effective hair restraints were worn to prevent food contamination.
The facility failed to provide safe waste containers in kitchens and hazardous areas.
The facility failed to store staple foods in the pantry in an acceptable manner.
Sep 18, 2023EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
Ownership & Operations
Who Operates This Facility
Welltower Pegasus Tenant, LLC
for profit
PSL ASSOCIATES, LLC
JENNIFER SCOTT
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit pegasusseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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