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Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 114 Google reviews
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Public Google reviewers rate Parmer Woods at North Austin highly. Reviewers highlight: compassionate and attentive care staff, high-quality food and dining variety. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Parmer Woods is widely praised by families for its warm, compassionate staff and high-quality dining options, particularly within the memory care unit. However, there are serious, recurring allegations regarding inadequate monitoring of residents during the night and concerns over high management turnover and staffing shortages.
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Key Review Excerpts
“My grandmother is staying at this home and the nurses are extremely rude specially candy . When my grandmother wasn’t feeling good the caregivers were letting her know and she ignored them and was disrespectful towards them.”
“My father died here in March and was dead on his toilet over 12 hours before being discovered by a relative. Nobody checks on people here despite charging extra for extra care!”
“My Mom looks forward to all the meals! She loves the food at Parmer Woods. She had breakfast and then I helped her shower and then she was looking forward to the activities.”
Source: Texas Health & Human Services Commission
Key Findings
Parmer Woods at North Austin has faced recent regulatory challenges, including food safety and sanitation violations during a December 2023 inspection. More significantly, the facility has received administrative penalties regarding the failure to ensure residents were free from abuse, neglect, and exploitation.
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
Health Code (4 violations)
The facility failed to store staple foods in the pantry in an acceptable manner.
The facility failed to ensure effective hair restraints were worn to prevent food contamination.
The facility failed to provide safe waste containers in kitchens and hazardous areas.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
Welltower Pegasus Tenant, LLC
for profit
PSL ASSOCIATES, LLC
JENNIFER SCOTT
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114 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
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