Gracy Woods Nursing Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 99 Google reviews
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What this means for your family
This facility shows signs of improvement under new management, particularly in physical therapy and initial admissions. However, you must closely monitor hygiene and responsiveness, as several families have documented serious issues with incontinence care and staff availability during off-hours.
Google Reviews
Google Reviews
99 reviews on Google“Families should exercise significant caution due to frequent reports of severe neglect, including improper hygiene, unaddressed wounds, and inadequate monitoring. While some recent reviews praise a new management team and effective physical therapy, a recurring pattern of understaffing and poor communication persists.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehab services
- Compassionate nursing and CNA staff
- Welcoming and professional management team
- Clean and well-maintained facility interior
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 4 reviewers)
- Inadequate staffing levels, especially on weekends (mentioned by 3 reviewers)
- Poor communication from administration and nursing staff (mentioned by 3 reviewers)
- Issues with cleanliness and sanitation (mentioned by 3 reviewers)
- Inappropriate dietary management for medical needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab services here; could you tell us more about how that team works with new residents?
- 2How does the nursing team ensure that personal hygiene and incontinence care are handled consistently for every resident throughout the day?
- 3What is the process for communicating important medical updates or changes in condition from the nursing staff to the family?
- 4Could you explain how the dietary team manages specific medical nutrition needs or specialized diets for residents?
- 5What does a typical day of social activities and community events look like for the residents here?
- 6How is the facility staffed on the weekends to ensure the same level of care and attention is provided as during the week?
Personalized based on this facility's data
Key Review Excerpts
“We had such incredible care from our nurses and CNA's. Lucy, Catherine, Hata, Esther, Jaqueline..and SO many more. Yall were so good to us!”
“I arrived in the afternoon on a weekday and noticed my grandfather was in a diaper so wet that I could have rung it out myself, and had sheets that clearly had not been changed in days!”
“My loved one spent a month here recovering after a stroke. The staff was kind and friendly and the facility was clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility raises significant safety concerns with 66 deficiencies across 14 surveys, including 45 complaint-triggered violations where families reported problems. Recurring issues include medication management, infection control, and protecting residents from abuse and neglect, with multiple incidents appearing across different time periods. While the facility reports correcting violations, the pattern of repeated complaints and deficiencies in critical safety areas warrants careful consideration before placement.
Mar 3, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 31, 2025Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 24, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 31, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 9, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Sep 13, 2025
$50,815
Fine
May 16, 2024
$98,956
Fine
Jan 26, 2024
$50,253
Fine
Aug 24, 2023
$22,164
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
GRACY WOODS SNF LLC
HEATHER DEVINE
Chain Affiliation
Caring Healthcare Group
14 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit caringhealthcare.net
Medicare data downloads
Original nursing home datasets
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