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Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 114 Google reviews
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Public Google reviewers rate Parmer Woods at North Austin highly. Reviewers highlight: compassionate and attentive care staff, high-quality dining and meal variety. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families generally praise the facility for its warm, compassionate staff and high-quality dining options, particularly within the memory care unit. However, there are serious, recurring allegations regarding inadequate monitoring of residents and significant management turnover. While many find the environment clean and welcoming, some reviewers have reported critical lapses in care and safety during emergencies.
Quality Themes
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Rating Trends
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Distribution · 141 analyzed
The owner provides highly personalized responses that frequently mention specific staff members and address the unique details of each reviewer's experience. They handle negative feedback with empathy and a professional desire to resolve issues through direct communication.
Personalized based on this facility's data
Key Review Excerpts
“My father died here in March and was dead on his toilet over 12 hours before being discovered by a relative. Nobody checks on people here despite charging extra for extra care!”
“The facility itself is great—established and cozy enough to feel comfortable, but with all the room updates and upgrades that you could wish for in a modern apartment building.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on October 23, 2023, identified four health code violations related to resident service plans, food safety protocols, and living environment standards. All identified issues were documented as corrected by November 14, 2023, and no formal enforcement actions are currently on record.
Health Code (4 violations)
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
The facility failed to ensure effective hair restraints were worn to prevent food contamination.
The facility failed to provide a safe and decent living environment.
Welltower Pegasus Tenant, LLC
for profit
PSL ASSOCIATES, LLC
JOE DENNIS
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Google Reviews
114 reviews from families & visitors
Official Website
Visit pegasusseniorliving.com
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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