Parmer Woods at North Austin
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 111 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality dining and a friendly, social atmosphere for their loved ones. However, you must perform due diligence regarding night-shift monitoring and staffing levels, as multiple reviews have raised alarms about inadequate resident checks and management instability.
Google Reviews
Google Reviews
111 reviews on Google“Families generally praise the facility for its warm, compassionate staff and high-quality dining options, particularly within the memory care unit. However, there are serious, recurring allegations regarding inadequate monitoring of residents and significant management turnover. While many find the environment clean and welcoming, some reviewers have reported critical lapses in care and safety during emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- High-quality dining and meal variety
- Clean and well-maintained environment
- Engaging activities and social programs
Concerns
- Inadequate resident monitoring and safety checks (mentioned by 2 reviewers)
- High management and leadership turnover (mentioned by 2 reviewers)
- Staffing shortages and overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members and address the unique details of each reviewer's experience. They handle negative feedback with empathy and a professional desire to resolve issues through direct communication.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the meal variety and how much input residents have in the menu?
- 2With such a great reputation for being responsive to feedback, how does the management team use resident and family input to improve the community?
- 3What specific protocols are in place to ensure frequent safety checks and consistent monitoring for residents throughout the day and night?
- 4How does the facility manage staffing levels during busy shifts to ensure the care team remains attentive and never feels overwhelmed?
- 5What kind of social programs or engaging group activities are currently available to help new residents connect with the community?
- 6In the event of a medical emergency after hours, what is the immediate process for coordinating care between the on-site staff and medical professionals?
Personalized based on this facility's data
Key Review Excerpts
“Every time I turn around I'm more and more impressed with the staff, PA, and the PT folks. Always with a great smile. Hat off to the chef, large portions and is good even for a picky eater like my mother.”
“My mom has been happy and has been in good shape here in Memory Care. The staff is always pleasant and participating with the residents. My mother loves the food and the activities.”
“My father died here in March and was dead on his toilet over 12 hours before being discovered by a relative. Nobody checks on people here despite charging extra for extra care!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on October 23, 2023, identified four health code violations related to resident service plans, food safety protocols, and living environment standards. All identified issues were documented as corrected by November 14, 2023, and no formal enforcement actions are currently on record.
Oct 23, 2023Routine
Health Code (4 violations)
The facility failed to provide a safe and decent living environment.
The facility failed to ensure effective hair restraints were worn to prevent food contamination.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
Ownership & Operations
Who Operates This Facility
Welltower Pegasus Tenant, LLC
for profit
PSL ASSOCIATES, LLC
JOE DENNIS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit pegasusseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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