Nursing HomeMedicaid

Pleasantview Care Center

Strong Medicare quality ratings; families often praise effective and challenging physical therapy programs. Still worth an in-person visit.

7377 Ridge Rd, Parma, OH 44129|162 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 138 Google reviews

(440) 845-0200 Directions Website

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What this means for your family

While Pleasantview Care Center has a strong reputation for physical therapy, the recent increase in reports regarding neglect and poor communication is concerning. We strongly advise families to visit in person, observe the response time to call buttons, and speak directly with current residents' families before making a decision.

Google Reviews

138 reviews on Google

“Pleasantview Care Center receives highly polarized feedback, with many families praising the facility for its clean environment and attentive therapy team, while others report severe concerns regarding patient neglect and poor communication. While some visitors highlight a welcoming atmosphere and professional staff, a significant number of reviewers describe dangerous lapses in care, including unaddressed medical issues, hygiene failures, and rude administrative interactions. Families considering this facility should be aware of these inconsistent experiences and conduct thorough, in-person visits.”

Quality Themes

Tap a score for details

Strengths

Effective and challenging physical therapy programs
Clean, well-maintained physical environment
Welcoming and professional front-desk staff
Responsive and compassionate nursing care (in specific units)

Concerns

Neglect and slow response times to call buttons (mentioned by 12 reviewers)
Poor communication from administration regarding medical status (mentioned by 8 reviewers)
Unsanitary conditions including odors and pests (mentioned by 7 reviewers)
Poor food quality and meal service (mentioned by 5 reviewers)
Rude or unprofessional staff behavior (mentioned by 9 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 143 analyzed

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We've heard great things about your physical therapy programs; could you tell us more about how the therapists work with residents to maintain their mobility?
2It's wonderful to see how much care you put into responding to feedback from families; how does the administration typically keep families updated on changes in a resident's medical status?
3How does the nursing team manage call button responses during the night shifts to ensure residents get help quickly if they need it?
4What are some of the favorite daily activities or social events that residents look forward to most here?
5Could you describe your process for ensuring medication management is consistent and error-free for every resident?
6We want to make sure our loved one is eating well; could you tell us about the daily meal service and how you ensure the food is both nutritious and appetizing?

Personalized based on this facility's data

Key Review Excerpts

“My dad is 81 yrs old and was there for rehab. We had a great experience with everyone who took care of my dad. Therapy was challenging and he loved it.”

Rehab patient's family · 2017★★★★★

“My mother was sent here for rehab after a pelvis fracture. Needless to say she was sent home with a bed sore and the wound requires wound care and packing 3x a week.”

Rehab patient's family · 2023★☆☆☆☆

“The staff are knowledgeable and attentive. I was pleased to see the caregivers didn’t have too many people to care for. This home does not have that “odor” you often find in other homes.”

Long-term resident's family · 2018★★★★★

Source: 138 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.67hrs

89%

Registered nurses for medical care

Total Nursing

4.45hrs

All nurses + aides combined

Staff Turnover

63%

Lower is better (< 30% = good)

RN Turnover

54%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility57.6%

Worse than Avg

Here

57.6%

12.1%

28.2%

Cuyahoga

29.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.3%

Better than Avg

Here

12.3%

19.5%

25.4%

Cuyahoga

20.1%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.6%

Better than Avg

Here

2.6%

15.5%

9.4%

Cuyahoga

8.5%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

92.6%

Cuyahoga

87.8%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.8%

Mixed vs Avgs

Here

5.8%

15.3%

6.9%

Cuyahoga

5.5%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.5%

Cuyahoga

90.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

79.8%

75.6%

Cuyahoga

64.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

78.4%

Cuyahoga

68.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.1%

Better than Avg

Here

0.1%

1.6%

1.2%

Cuyahoga

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Well below state avg (10.1)

4 complaint-triggered

Families have filed complaint reports against this facility, with recent issues including accident hazards and failure to properly report suspected abuse or neglect. The facility shows recurring problems with fire safety systems, accident prevention, and pressure ulcer care spanning multiple years. While the provider reports correcting these deficiencies, the pattern of repeated issues in safety and care planning suggests ongoing challenges with maintaining consistent standards.

Aug 21, 2025Complaint1 finding

0755Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 17, 2025Complaint2 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 13, 2024Routine10 findings

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Jun 29, 2023Complaint1 finding

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 18, 2022Routine9 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0132Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Apr 4, 2019Routine10 findings

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pleasantview Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Legacy Health Services

Chain Size

10 facilities nationwide

Chain avg rating: 3.2/5 · Rank 7 of 14

Ownership & Management

Owners

Oh 10 Holdco LLC

Owner · Organization

100%

Cc Oh10 Opco LLC