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Nursing HomeMedicaid

Hennis Care Centre of Dover

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1720 Cross Street, Dover, OH 44622147 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 22 Google reviews

5
4
3
2
1
Hennis Care Centre of Dover Nursing Home in Dover, OH — Street View
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What this means for your family

While many families appreciate the compassionate nature of the staff, there are recurring, serious reports of understaffing and poor clinical communication. If you are considering this facility, we strongly recommend asking for a detailed plan on how they manage patient hygiene and medical follow-ups, and verify their current staffing ratios for the specific wing your loved one would occupy.

Google Reviews

Google Reviews

22 reviews on Google
Hennis Care Centre of Dover receives polarized feedback, with some families praising the staff as compassionate and family-oriented, while others report serious concerns regarding clinical care and communication. Critical issues include reports of understaffing, poor responsiveness to medical needs, and difficulties in coordinating with social workers. Families should be aware that experiences vary significantly, with some highlighting excellent individual care and others citing neglect or unprofessional behavior.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0ActivitiesN/AMeds2.0MemoryN/AComms3.0Value4.0

Strengths

  • Compassionate and dedicated nursing staff
  • Helpful administrative and front-desk personnel
  • Warm, family-like atmosphere
  • Effective rehab therapy department

Concerns

  • Chronic understaffing leading to poor patient care (mentioned by 2 reviewers)
  • Poor communication and lack of follow-up from social services (mentioned by 2 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(2)'23(4)'25(5)'26(1)

Distribution · 22 analyzed

5
11
4
2
3
3
2
0
1
6

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding staffing levels, how does the facility ensure that residents receive consistent and timely attention throughout all shifts?
  • 2I noticed some concerns regarding communication; what is the standard process for families to receive updates from social services and nursing staff?
  • 3With the rehab department being a noted strength, how do you integrate those therapy goals into the daily routine of residents who are not in active recovery?
  • 4Could you walk me through the current protocols for medication management to ensure accuracy and timely administration for residents?
  • 5What steps are being taken to improve the variety and quality of the dining experience to better meet resident preferences?
  • 6In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

Good employees really seem to care about the patients- well atleast most of them. We loved Most all staff. Both my parents had both good and bad to say. Dana(RN was the best!) Owners should pay more to keep good staff.

Family member · 2023★★★☆☆

Amazing staff! Hennis Care Center takes pride in caring for my mother and providing not only wonderful care, but a place that feels like home for her.

Long-term resident's family · 2018★★★★★

The staff at Dover Hennis have been so compatient and caring to Katy and I. We would personally like to say Thankyou To The Dr,Nurses,Rehab Department.

Family member · 2017★★★★★
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
3.28hrs
80%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

3

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
OH
28.2%
Tuscarawas
30.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility37.0%
Worse than Avg
Here
37.0%
US
19.5%
OH
25.4%
Tuscarawas
30.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
15.4%
OH
9.4%
Tuscarawas
4.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.1%
Worse than Avg
Here
92.1%
US
95.5%
OH
94.5%
Tuscarawas
97.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.2%
Mixed vs Avgs
Here
10.2%
US
14.4%
OH
5.8%
Tuscarawas
6.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.0%
Mixed vs Avgs
Here
11.0%
US
15.3%
OH
6.9%
Tuscarawas
6.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.1%
Better than Avg
Here
85.1%
US
81.8%
OH
78.4%
Tuscarawas
83.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.9%
Better than Avg
Here
80.9%
US
79.7%
OH
75.6%
Tuscarawas
80.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Tuscarawas
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
2penalties
Well below state avg (10.1)
12 complaint-triggered
$144,754 in fines

Families have filed multiple complaints against this facility, resulting in 12 complaint-triggered deficiencies over recent years. The facility shows persistent problems in treatment and care quality, fire safety systems, and infection control that recur across multiple surveys. While all deficiencies have correction dates, the recurring nature of issues like fire safety equipment failures and treatment lapses suggests ongoing compliance challenges that families should carefully consider.

Apr 17, 2025Routine
7
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 19, 2024Complaint
3
0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Oct 22, 2024Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0713Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide or arrange emergency care by a doctor 24 hours a day.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 30, 2024Complaint
1
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

May 10, 2023Complaint
4
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jan 19, 2023Routine
34
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Fine

Sep 5, 2023

$9,527

Fine

Jul 17, 2023

$6,293

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hennis Care Centre of Dover

Organization Type

for profit

Ownership & Management

Owners

Hennis, Brian

Owner

40%

Hennis, Harry

Owner

51%

Sickinger, Paula

Owner

9%

Key personnel

Hennis, HarryOfficer / DirectorBaker, JessicaOfficer / DirectorHennis, BrianOfficer / DirectorHennis, HarryOfficer / DirectorSickinger, PaulaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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