Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 62 Google reviews
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Public Google reviewers rate Park Senior Villas at Houghton - Villa Gg highly. Reviewers highlight: compassionate and attentive care staff, exceptional management and leadership. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Most families report exceptional experiences, specifically praising the management's responsiveness and the compassionate, attentive nature of the care staff. While the facility is widely lauded for its beautiful, clean, and home-like environment, one extremely serious allegation of medical neglect and medication errors was reported.
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Key Review Excerpts
“The staff is compassionate, patient, and truly goes above and beyond to make residents feel comfortable and cared for. The facility is always clean, well-maintained, and feels like home the moment you walk in.”
“I can call the Executive Director, Recreation Director, Nurse, or the Maintenance person anytime I have a question or need help. They are always responsive.”
“My grandfather was neglected here and resulted in his death. He declined tremendously in their care. The staff kept skipping his antibiotic which resulted in a worse uti”
Source: AZ State Licensing Agency
No deficiencies were found during the on-site investigation of complaint 00139023 and 00141747 conducted on September 26, 2025.
The following deficiencies were found during the on-site compliance inspection and investigation of complaint 122084 conducted on March 18, 2025:
Based on record review and interview, the manager failed to ensure a resident's written service plan was reviewed and updated no later than 14 calendar days after a significant change in the resident's physical, cognitive, or functional condition, for one of two resident records reviewed. Findings include: 1. A review of R1's medical record revealed a service plan, dated December 26, 2024, for directed care services. The service plan did not include wound care, document any current skin conditions, and stated R1 did not receive home health services. 2. A review of R1's medical record revealed documentation R1 was on home health services for wound care beginning on January 30, 2025 and had previously been discharged from home health for wound care within the previous 30 days. In a call with the home health agency, it was revealed R1 was on home health from November 18, 2024 to January 9, 2025. 3. The home health assessment and initial plan documented training caregivers on wound care and recognizing symptoms of infection; however, the wound care was ordered to be provided by the RN three times per week. 4. In an interview, E1 acknowledged R1's service plan had not been updated within 14 calendar days after R1 had a significant change in skin condition requiring wound care services.
Based on record review and interview, the manager failed to ensure a resident, receiving directed care services, had a written service plan that was reviewed and updated at least once every three months, for one of two resident records reviewed. Findings include: 1. A review of R2's medical record revealed a service plan for directed care services dated May 15, 2024. Based on the date of R2's service plan, a reviewed and updated service plan was required on or before August 15, 2024. Further review revealed the timeframe for renewal was incorrectly set as annual. 2. In an interview, E1 acknowledged the medical record provided for R2 did not include the required service plan update at least once every three months.
An on-site investigation of complaint AZ00216609 was conducted on October 10, 2024, and the following deficiencies were cited :
Based on record review, observation, and interview, the manager failed to ensure medication administered to a resident was administered in compliance with a medication order, for one of two resident records reviewed. Findings include: 1. A review of R2's medical record revealed R2 received medication administration. 2. A review of R2's medical record revealed a signed medication order for "Permethrin 5% External Cream", "Apply a thin layer topically to all reddened rash areas wait 14 hours and wash areas thoroughly, repeat in 7 days, may do a third treatment", dated September 26, 2024. 3. A review of R2's medication administration record (MAR) dated September 2024. The MAR revealed Permethrin was not documented as administered. 4. A review of R2's medication revealed the tube of cream had been opened, however there was no documentation of when or if it was applied or if it was washed off after 14 hours as ordered. 5. In an interview E1 acknowledged the medication administered to R2 was not administered in compliance with a medication order.
Based on record review, observation, and interview, the manager failed to ensure a medication administered to a resident was accurately documented in the resident's medical record, for one of two resident records reviewed. Findings include: 1. A review of R1's medical record revealed R1 received medication administration. 2. A review of R1's medical record revealed signed medication orders dated September 20, 2024, for "Sertraline 100mg", take one by mouth, "Q HS". 3. A review of R1's medication administration record (MAR) dated September 2024. The MAR revealed Sertraline 100mg, administered at 8am and at 8pm on September 24-30, 2024. 4. A review of R1's medication revealed the medication was correctly labelled and was being administered as ordered, and the MAR was incorrectly documented. 5. In an interview E1 acknowledged the medication administered to a R1 was not accurately documented.
An on-site investigation of complaint AZ00212280 was conducted on June 27, 2024, and no deficiencies were cited.
The following deficiency was found during the on-site compliance inspection and investigation of complaint AZ00192001 conducted on January 23, 2024:
Based on observation and interview, the manager failed to ensure poisonous or toxic materials stored by the facility were stored in a locked area and inaccessible to residents. Findings include: 1. During a tour of the facility, the Compliance Officer observed an unlocked laundry room which was accessible to residents. The Compliance officer observed a can of "AJAX", a can of "Favor" furniture polish, and a bottle of window cleaner unsecured, on the counter. 2. The Compliance Officer observed the caregiver leave a resident room, where the door had been closed, which left the laundry room unattended and accessible to residents. 2. In an interview, E1 acknowledged the toxic materials were unlocked and accessible to residents.
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