Park Senior Villas at Houghton - Villa Dd
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 62 Google reviews
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What this means for your family
This facility is highly regarded for its beautiful environment and a management team that excels at communicating with families. However, due to a serious allegation regarding medication management, families should perform due diligence by asking specifically about their protocols for medication administration and monitoring.
Google Reviews
Google Reviews
62 reviews analyzed“Most families report exceptional experiences, specifically praising the management's responsiveness and the compassionate, attentive nature of the care staff. While the facility is widely lauded for its beautiful, clean, and home-like environment, one extremely serious allegation of medical neglect and medication errors was reported.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Excellent management and communication
- Clean and beautiful well-maintained villas
- Welcoming and professional reception/front desk
Concerns
- Allegation of medical neglect and medication mismanagement
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how professional and welcoming the front desk team is; how does that warm environment translate to the daily interactions between staff and residents?
- 2Since the villas are known for being so beautiful and well-maintained, what kind of personalized touches can be added to a resident's new space to make it feel like home?
- 3Could you walk us through your specific protocols for medication administration and how you ensure every dose is tracked accurately?
- 4How does the management team stay in close contact with families to provide updates on a resident's well-being and any changes in their care?
- 5What does a typical afternoon look like in terms of social activities or outings for the residents here?
- 6In the event of a medical emergency or a sudden change in health during the night, what is the immediate process for notifying both the medical team and our family?
Personalized based on this facility's data
Key Review Excerpts
“The staff is compassionate, patient, and truly goes above and beyond to make residents feel comfortable and cared for. The facility is always clean, well-maintained, and feels like home the moment you walk in.”
“I can call the Executive Director, Recreation Director, Nurse, or the Maintenance person anytime I have a question or need help. They are always responsive.”
“My grandfather was neglected here and resulted in his death. He declined tremendously in their care. The staff kept skipping his antibiotic which resulted in a worse uti”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
May 23, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 001314908 and 00131409 conducted on May 23, 2025.
Sep 19, 2024Complaint
The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00214409 conducted on September 19, 2024:
Based on documentation review, observation, and interview, the manager failed to ensure policies and procedures were implemented for inventorying controlled substances, which posed a health and safety risk. Findings include: 1. A review of the facility's policies and procedures covering medication administration, reviewed August 21, 2023, revealed a policy covering inventorying controlled substances, which stated, "Controlled substances will be inventoried and verified at the end of each shift by two caregivers or designee." 2. A review of R1's medical record revealed a signed order for Morphine Sulfate (Concentrate) [20MG/ML] ...Take 0.25mL (5mg) Morphine in side of cheek or under tongue every four hours as needed for pain", dated June 6, 2024. 3. The Compliance Officer reviewed a Medication Administration Record (MAR) for June 2024. The MAR revealed administration of Morphine 0.25ML, on June 17, 18, 19, 23, and 24, 2024. However, no daily inventory record of the medication was provided. 4. E3 telephoned O1, who ordered the medication. The Compliance Officer heard O1 state, the initial order normally includes 5 syringes of Morphine. O1 further stated, R1's representative declined the medication and understood it was destroyed, though O1 was not present or witness to the destruction. 5. E3 telephoned O2, and was advised the pharmacy verified delivery of 10 syringes of Morphine 0.25ML on June 6, 2024 at 8:47pm to E7. 6. A search of the facility revealed additional Morphine 0.25ML dated July 15, 2024 and July 19, 2024. The syringes included a count sheet that was completed daily until R1's discharge, when the medications were sent to the safe for storage until destruction. 7. In an interview, E1 acknowledged the controlled substance log had not been updated each shift as required by the facility's policy regarding inventorying controlled substances.
May 30, 2024Complaint
An on-site investigation of complaint AZ00211027 was conducted on May 30, 2024, and the following deficiency was cited :
Based on record review, and interview, the manager failed to ensure medication administered to a resident was administered in compliance with a medication order, for one of two resident records reviewed. Findings include: 1. A review of R1's medical record revealed a service plan for directed care level of services and medication administration. 2. A review of R1's medical record revealed a signed order to change the Risperidone 1mg tab to .5mg tab on May 16, 2024 at 4:03 pm, with new dosing instructions. 3. A review of R1's Medication Administration Record (MAR) revealed Risperidone 1mg continued to be administered to R1 as previously ordered through May 20, 2024. The dosage was changed to Risperidone 0.5mg on May 21, 2024. 4. In an interview, E1 acknowledged the medication was not administered as ordered. E2 reported, E2 usually updated the medication orders and was out sick at the time the new order was received.
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References & Resources
Google Maps
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Google Reviews
62 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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