Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 63 Google reviews
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Public Google reviewers rate Park Senior Villas at Houghton - Villa Hh highly. Reviewers highlight: compassionate and attentive care staff, exceptional management and leadership. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Most families report exceptional experiences, specifically praising the management's responsiveness and the compassionate, attentive nature of the care staff. While the facility is widely lauded for its beautiful, clean, and home-like environment, one extremely serious allegation of medical neglect and medication errors was reported.
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Key Review Excerpts
“The staff is compassionate, patient, and truly goes above and beyond to make residents feel comfortable and cared for. The facility is always clean, well-maintained, and feels like home the moment you walk in.”
“My grandfather was neglected here and resulted in his death. He declined tremendously in their care. The staff kept skipping his antibiotic which resulted in a worse uti”
“I have placed many families at this community and have had nothing but favorable reports!”
Source: AZ State Licensing Agency
No deficiencies were found during the on-site investigation of complaints 00139070 and 00141755 conducted on September 26, 2025.
No deficiencies were found during the on-site investigation of complaints 00136510, 00136552, 00139860, 00129863, and 00129866 conducted on July 16, 2025..
An on-site investigation of complaint AZ00212535 was conducted on July 11, 2024, and the following deficiency was cited :
Based on documentation review, record review, and interview, the manager failed to immediately report suspected abuse according to A.R.S. \'a7 46-454. The deficient practice posed a risk if a report was not made as required to adequately protect residents involved. Findings include: 1. A.R.S. \'a7 46-454(A) stated "...person who has responsibility for the care of a vulnerable adult and who has a reasonable basis to believe that abuse, neglect or exploitation of the adult has occurred shall immediately report or cause reports to be made of such reasonable basis to a peace officer or to the adult protective services central intake unit ... All of the above reports shall be made immediately by telephone or online." 2. R9-10-101.110 stated "Immediate" means without delay. 3. A review of facility documents revealed two documents, titled "Accident/Incident Report", dated June 28, 2024. These documents detailed an incident of possible sexual abuse between two residents on June 28, 2024. Based on the documented reports, the incident required a report for possible sexual abuse. 4. In an interview, E1 reported the incident was not reported to adult protective services (APS) until Monday, July 1, 2024. E1 acknowledged the suspected abuse was not reported according to A.R.S. \'a7 46-454. E1 reported the delay was due to a misunderstanding of the reporting timeframe and R2 was moved to another facility on July 5, 2024.
The following deficiency was found during the on-site compliance inspection and investigation of complaint AZ00191269 conducted on February 28, 2024:
Based on record review, observation, and interview, the manager failed to ensure a medication administered to a resident was accurately documented in the resident's medical record, for one of two resident records reviewed. Findings include: 1. A review of R1's medical record revealed R1 received medication administration. 2. A review of R1's medical record revealed a signed medication order for "Fluticasone-Salmeterol (Advair Diskus) 250-50 MCG/ACT", "Inhale 1 puff BID", dated May 3, 2023. 3. A review of R1's medication administration record (MAR) dated February 2024. The MAR revealed on February 15, 2024, the medication was unavailable and waiting for a refill. Between February 15, 2024 and February 28, 2024, the medication was documented as not available and waiting for a refill, however on some occasions it was documented as administered. 4. A review of R1's medication revealed the medication was not available. 5. In an interview E1 acknowledged the medication administered to a resident was not accurately documented.
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