Park Senior Villas at Houghton - Villa Hh
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 62 Google reviews
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What this means for your family
This facility is highly regarded for its beautiful environment and a management team that excels at communicating with families. However, because of a very serious allegation regarding medication management, families should proactively ask about their specific protocols for medication administration and monitoring.
Google Reviews
Google Reviews
62 reviews analyzed“Most families report exceptional experiences, specifically praising the management's responsiveness and the compassionate, attentive nature of the care staff. While the facility is widely lauded for its beautiful, clean, and home-like environment, one extremely serious allegation of medical neglect and medication errors was reported.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Exceptional management and leadership
- Clean, beautiful, and well-maintained villas
- Excellent communication with family members
Concerns
- Allegation of medical neglect and medication mismanagement
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how communicative the management team is with families; how do you typically keep us updated on our loved one's day-to-day well-being?
- 2The villas look incredibly beautiful and well-maintained; could you tell us more about how the common areas are kept clean and ready for resident use?
- 3Could you walk us through your specific protocols for medication administration and how you ensure everything is tracked accurately every day?
- 4In the event of a medical emergency or a sudden change in health during the night, what is the immediate process for getting care and notifying the family?
- 5What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another in the villas?
- 6We are looking for a very attentive level of care; how does the staff approach personalized care when a resident's specific needs or preferences change?
Personalized based on this facility's data
Key Review Excerpts
“The staff is compassionate, patient, and truly goes above and beyond to make residents feel comfortable and cared for. The facility is always clean, well-maintained, and feels like home the moment you walk in.”
“I can call the Executive Director, Recreation Director, Nurse, or the Maintenance person anytime I have a wonderful question or need help. They are always responsive.”
“My grandfather was neglected here and resulted in his death. He declined tremendously in their care. The staff kept skipping his antibiotic which resulted in a worse uti”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 26, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00139070 and 00141755 conducted on September 26, 2025.
Jul 16, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00136510, 00136552, 00139860, 00129863, and 00129866 conducted on July 16, 2025..
Jul 11, 2024Complaint
An on-site investigation of complaint AZ00212535 was conducted on July 11, 2024, and the following deficiency was cited :
Based on documentation review, record review, and interview, the manager failed to immediately report suspected abuse according to A.R.S. \'a7 46-454. The deficient practice posed a risk if a report was not made as required to adequately protect residents involved. Findings include: 1. A.R.S. \'a7 46-454(A) stated "...person who has responsibility for the care of a vulnerable adult and who has a reasonable basis to believe that abuse, neglect or exploitation of the adult has occurred shall immediately report or cause reports to be made of such reasonable basis to a peace officer or to the adult protective services central intake unit ... All of the above reports shall be made immediately by telephone or online." 2. R9-10-101.110 stated "Immediate" means without delay. 3. A review of facility documents revealed two documents, titled "Accident/Incident Report", dated June 28, 2024. These documents detailed an incident of possible sexual abuse between two residents on June 28, 2024. Based on the documented reports, the incident required a report for possible sexual abuse. 4. In an interview, E1 reported the incident was not reported to adult protective services (APS) until Monday, July 1, 2024. E1 acknowledged the suspected abuse was not reported according to A.R.S. \'a7 46-454. E1 reported the delay was due to a misunderstanding of the reporting timeframe and R2 was moved to another facility on July 5, 2024.
Feb 28, 2024Complaint
The following deficiency was found during the on-site compliance inspection and investigation of complaint AZ00191269 conducted on February 28, 2024:
Based on record review, observation, and interview, the manager failed to ensure a medication administered to a resident was accurately documented in the resident's medical record, for one of two resident records reviewed. Findings include: 1. A review of R1's medical record revealed R1 received medication administration. 2. A review of R1's medical record revealed a signed medication order for "Fluticasone-Salmeterol (Advair Diskus) 250-50 MCG/ACT", "Inhale 1 puff BID", dated May 3, 2023. 3. A review of R1's medication administration record (MAR) dated February 2024. The MAR revealed on February 15, 2024, the medication was unavailable and waiting for a refill. Between February 15, 2024 and February 28, 2024, the medication was documented as not available and waiting for a refill, however on some occasions it was documented as administered. 4. A review of R1's medication revealed the medication was not available. 5. In an interview E1 acknowledged the medication administered to a resident was not accurately documented.
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References & Resources
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Google Reviews
62 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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