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Assisted Living

Park Senior Villas at Houghton - Villa II

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

860 North Whispering Rabbit Place, Houghton · Tucson, AZ 85748Licensed & Active
Google rating
4.2/5

based on 62 Google reviews

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What this means for your family

This facility is highly regarded for its beautiful environment and a management team that excels at communicating with families. However, because of a specific and severe allegation regarding medication errors, families should prioritize asking about their specific protocols for medication administration and monitoring during shift changes.

Google Reviews

Google Reviews

62 reviews analyzed
Most families report exceptional experiences, specifically praising the management's responsiveness and the compassionate, attentive nature of the care staff. While the facility is widely lauded for its beautiful, clean, and home-like environment, one extremely serious allegation of medical neglect and medication errors was reported.

Quality Themes

Tap a score for details
FoodN/AStaff9.5Clean10.0Activities8.0Meds1.0Memory9.0Comms10.0ValueN/A

Strengths

  • Compassionate and attentive care staff
  • Exceptional management and leadership
  • Clean, beautiful, and well-maintained villas
  • Excellent communication with family members

Concerns

  • Allegation of medical neglect and medication mismanagement

Rating Trends

Tap a year to see what changed

2345.02023(3)4.82024(16)4.62025(10)4.02026(1)

Distribution

5
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How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how communicative the management team is with families; how do you typically keep us updated on our loved one's day-to-day well-being?
  • 2The villas look incredibly beautiful and well-maintained; could you tell us more about how the facility ensures a clean and comfortable environment for residents?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and documented correctly every time?
  • 4In the event of a medical emergency during the night, what is the immediate process for getting care and notifying the family?
  • 5We'd love to hear more about the social side of living here—what kind of daily activities or group outings do the residents typically enjoy?
  • 6How does the care staff approach building a personal relationship with each resident to ensure their individual needs are met with compassion?

Personalized based on this facility's data


Key Review Excerpts

The staff is compassionate, patient, and truly goes above and beyond to make residents feel comfortable and cared for. The facility is always clean, well-maintained, and feels like home the moment you walk in.

Family member · 2025★★★★★

I can call the Executive Director, Recreation Director, Nurse, or the Maintenance person anytime I have a wonderful question or need help. They are always responsive.

Family member · 2025★★★★★

My grandfather was neglected here and resulted in his death. They need their medication! No matter what!

Family member · 2025☆☆☆☆
Source: 62 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

4total
Sep 19, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00213901, AZ0021213805, and AZ00212982 was conducted on September 19, 2024, and no deficiencies were cited.

Jul 17, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00212535 was conducted on July 17, 2024, and no deficiencies were cited.

May 3, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00208778 was conducted on May 3, 2024, and no deficiencies were cited.

Feb 23, 2024Routine
CleanReport

No deficiencies were found during the on-site compliance inspection conducted on February 23, 2024. Based on this deficiency-free compliance inspection, the Department shall not conduct a compliance inspection for twenty-four months, according to A.R.S. \'a7 36-425(E). Subsection (E) does not prohibit the Department from enforcing licensing requirements as authorized by A.R.S. \'a7 36-424.

Contact

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References & Resources

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