Park Senior Villas at Houghton - Villa Ff
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 62 Google reviews
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What this means for your family
This facility is highly regarded for its beautiful environment and a management team that excels at communicating with families. However, due to a very serious allegation regarding medication errors and neglect, families should perform rigorous due diligence and ask specifically about their protocols for medication administration and monitoring.
Google Reviews
Google Reviews
62 reviews analyzed“Most families report exceptional experiences, specifically praising the management's responsiveness and the compassionate, attentive nature of the care staff. While the facility is widely lauded for its beautiful, clean, and home-like environment, one extremely serious allegation of medical neglect and medication errors was reported.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Exceptional management and leadership
- Clean, beautiful, and well-maintained villas
- Excellent communication with family members
- Welcoming and home-like atmosphere
Concerns
- Allegation of medical neglect and medication mismanagement
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since the villas look so beautiful and well-maintained, could you tell us more about how the common areas are designed to foster a home-like atmosphere for residents?
- 2We've heard great things about the communication from management; how do you typically keep families updated on their loved one's day-to-day well-being?
- 3Could you walk us through the specific protocols your team uses to ensure medication is administered accurately and tracked every time?
- 4What is the process for handling medical emergencies or urgent health changes during the overnight hours?
- 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 6How does the care staff approach personalized attention to ensure each resident's specific daily needs are met?
Personalized based on this facility's data
Key Review Excerpts
“The staff is compassionate, patient, and truly goes above and beyond to make residents feel comfortable and cared for. The facility is always clean, well-maintained, and feels like home the moment you walk in.”
“I can call the Executive Director, Recreation Director, Nurse, or the Maintenance person anytime I have a question or need help. They are always responsive.”
“My grandfather was neglected here and resulted in his death. He declined tremendously in their care. The staff kept skipping his antibiotic which resulted in a worse uti”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jun 13, 2024ComplaintCleanReport
An on-site investigation of complaint AZ00211743 was conducted on June 13, 2024, and no deficiencies were cited.
Jan 17, 2024ComplaintCleanReport
No deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00195384 conducted on January 17, 2024. Based on this deficiency-free compliance inspection, the Department shall not conduct a compliance inspection for twenty-four months, according to A.R.S. \'a7 36-425(E). Subsection (E) does not prohibit the Department from enforcing licensing requirements as authorized by A.R.S. \'a7 36-424.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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