Park Place Christian Community
Strong Medicare quality ratings; families often praise warm, welcoming community atmosphere. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
Park Place is highly regarded for its vibrant social community and effective rehabilitation services. However, because multiple families have raised concerns about the conduct of specific care technicians and responsiveness during busy times, we recommend asking management about their staff training protocols and how they handle patient grievances.
Google Reviews
Google Reviews
58 reviews on Google“Park Place Christian Community is widely praised for its beautiful, well-maintained environment and a strong sense of community among residents. While many families highlight the compassionate staff and excellent rehabilitation services, there are isolated but serious reports of abusive behavior and neglect by specific care technicians, particularly regarding patient mobility and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming community atmosphere
- Excellent physical therapy and rehab services
- Engaging life enrichment and social activities
- Beautiful, clean, and well-maintained facility
Concerns
- Reports of rude, abusive, or rough treatment by specific care staff (mentioned by 2 reviewers)
- Staffing shortages leading to delayed response times for basic needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Park Place is very active in responding to online feedback; how does that culture of open communication translate into how you handle family concerns or suggestions in person?
- 2With your 5-star staffing rating, how do you ensure that residents consistently receive prompt assistance when they use their call lights, especially during shift changes?
- 3Given the recent state health inspection reports, what specific steps has the leadership team taken to address those findings and ensure the highest quality of care moving forward?
- 4I’ve read wonderful things about your life enrichment programs; could you walk me through what a typical social calendar looks like for a resident this month?
- 5How do you vet and train your care staff to ensure that every interaction remains compassionate and respectful, particularly when a resident is having a difficult day?
- 6Since your rehab services are so highly regarded, how do you coordinate between the physical therapy team and the nursing staff to ensure a resident's progress is maintained throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy at Park Place is excellent. Sam and Evonne were the two I worked with and they brought my strenth back in days.”
“My mother was a resident at Park Place. Most of the caregivers and staff were excellent. However, there was a small group of care techs who were rude, manipulative and abusive.”
“The most significant difference I see at Park Place is the quality of interpersonal connections that the residents developed with each other and the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant safety concerns with 23 deficiencies across five surveys, including two complaint-triggered incidents involving accident hazards and medication management. The most recurring problems involve fire safety systems (smoke barriers, sprinkler systems), medication management, and infection control. While all deficiencies have correction dates, the pattern of repeated issues with fire safety equipment and the fact that families have filed formal complaints suggest ongoing operational challenges that warrant careful consideration.
Apr 25, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 2, 2024Routine5
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Sep 28, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 8, 2023Routine8
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Park Place Christian Community
nonprofit
Ownership & Management
Owners
Rest Haven Illiana Christian Convalescent Home
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit parkplaceelmhurst.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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