Elmhurst Extended Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 11.0)
- High RN turnover (53%)
Bottom 25% in IL · Meets national RN staffing standard · Above recommended total nurse staffing · $133,134 in fines
What this means for your family
Elmhurst Extended Care Center has a dedicated therapy team and many staff members who are highly praised for their compassion. However, families should be aware of recurring complaints regarding administrative transparency and responsiveness. We strongly recommend visiting in person to observe staff-to-resident interactions and asking specific questions about their medication management protocols.
Google Reviews
Google Reviews
67 reviews on Google“Elmhurst Extended Care Center receives polarized feedback, with many families praising the compassionate, hands-on nursing staff and effective therapy teams. However, significant concerns exist regarding administrative management, medication errors, and inconsistent responsiveness to patient needs. While the facility is noted for recent improvements and a new dialysis center, some families report poor experiences with discharge planning and communication during critical health events.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/CNA staff
- Effective physical and occupational therapy
- Helpful social services and administrative support
- Clean and well-maintained environment
Concerns
- Issues with administrative management and leadership (mentioned by 6 reviewers)
- Slow response times to call lights and patient needs (mentioned by 3 reviewers)
- Medication management and dosage errors (mentioned by 2 reviewers)
- Poor quality or inedible food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing and CNA staff; how do you ensure that level of attentive care is maintained during shift changes?
- 2What specific protocols do you have in place to ensure medication accuracy and prevent dosage errors?
- 3Could you tell me more about the dining experience, specifically how you ensure meals are both nutritious and palatable for the residents?
- 4How does the administration work with the frontline staff to address and resolve any issues with call light response times?
- 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The staff here were beyond kind and understanding, and they allowed so many accommodations for my family to be able to see him. They made sure he was comfortable and cared for the whole time he was there.”
“My mom was given the wrong amount of very important pills TWICE by 2 different nurses. Waited forever for a bed pan...until it was too late.”
“While the facility itself is older, they have already begun renovations on one wing, which is exciting and shows their commitment to improving the environment for current and future residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing quality concerns with families filing multiple complaints, including serious issues involving resident abuse and neglect that prompted regulatory investigations. The most recurring problems involve accident prevention and safety, medication management, and wound care. While the facility corrects deficiencies when cited, the pattern of 69 total violations across safety, care quality, and resident protection suggests persistent operational challenges that families should carefully evaluate before placement.
Jan 8, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 9, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Feb 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 10, 2024Routine16
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Environmental Deficiencies
Keep all essential equipment working safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 18, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 30, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Federal Penalties
Payment Denial
Jan 8, 2026
7-day denial
Fine
Jul 15, 2024
$68,842
Payment Denial
Jul 15, 2024
98-day denial
Fine
Jun 5, 2024
$64,292
Payment Denial
Nov 29, 2023
76-day denial
Ownership & Operations
Who Operates This Facility
Elmhurst Extended Care Center
for profit
Ownership & Management
Owners
Cyriac, Anish
Owner
Dave, Dipti
Owner
Dave, Madhusudan
Owner
Mathew, Soji
Owner
Matthew, Sanju
Owner
Simon, Thomas
Owner
Thomas, Jose
Owner
Thomas, Mathew
Owner
Dave, Love
Owner
Thadathil Chacko, Mibin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit elmhurstextendedcarecenter.com
Medicare data downloads
Original nursing home datasets
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