Bella Terra Elmhurst
Strong Medicare quality ratings; families often praise effective physical and occupational therapy teams. Still worth an in-person visit.
based on 98 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for their effectiveness, the facility suffers from severe, recurring reports of neglect and slow response times. If you choose this facility, you must be a 'hands-on' advocate who visits daily to monitor hygiene, medication, and call-button responsiveness, as these areas are frequently cited as points of failure.
Google Reviews
Google Reviews
98 reviews on Google“Bella Terra Elmhurst receives highly polarized feedback, with many families reporting significant concerns regarding neglect, poor communication, and inconsistent staffing levels. While some residents and families praise the physical therapy team and specific staff members for their dedication, others describe a facility struggling with hygiene, slow response times, and inadequate medical oversight. Families considering this facility should be aware of the stark contrast between positive rehabilitation experiences and reports of systemic neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Some highly attentive and compassionate individual staff members
- Clean and modern appearance in certain areas
- Helpful administrative support for insurance and discharge planning
Concerns
- Slow response times to call buttons and patient needs (mentioned by 9 reviewers)
- Inconsistent or poor quality of nursing care and hygiene (mentioned by 8 reviewers)
- Understaffing and high staff turnover (mentioned by 6 reviewers)
- Poor communication between staff, doctors, and families (mentioned by 5 reviewers)
- Inadequate facility climate control (AC/heating issues) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the administration is very involved in responding to feedback; how does the leadership team currently work to address and resolve resident concerns regarding call button response times?
- 2With the physical and occupational therapy teams being a highlight here, how do you coordinate their schedules to ensure residents are getting consistent progress on their mobility goals?
- 3How does the nursing team manage medication administration and communication with doctors to ensure nothing is missed during shift changes?
- 4Can you tell us more about the dining experience, specifically how the menu is planned and how you ensure meal quality remains consistent for all residents?
- 5What is the protocol for handling medical emergencies during the night or over the weekend when the primary physician might not be on-site?
- 6How do you ensure the facility stays comfortable for residents during extreme weather, particularly regarding the heating and air conditioning systems?
Personalized based on this facility's data
Key Review Excerpts
“The kind, supportive staff (from CNAs & nurses, to Physical Therapists & Occupational Therapists) have helped me recover my ability to sit up, stand and walk.”
“Every time she rang for a nurse, it was a minimum 45 minutes before anyone showed up . The nurses stations alarms were ALWAYS going off while 3-5 nurses just sat there shooting the breeze.”
“She is coming home with infected bed sores, which she didn’t have to begin with. She’s Coming home without an air mattress, which I was told by the wound doctor that she needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints, including recent issues with treatment and care, failure to notify families of incidents, and grievance handling. The facility shows recurring problems across basic care areas including daily living assistance, medication management, and care planning. While all deficiencies have correction dates, the pattern of repeated violations in core care areas suggests ongoing quality concerns families should carefully investigate.
Sep 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 30, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 25, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 14, 2024Routine12
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 28, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 22, 2023Complaint1
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Ownership & Operations
Who Operates This Facility
Bella Terra Elmhurst
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 24 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Garden, Daniel
Owner
Ninio, Mordechay
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit bellaterraelmhurst.com
Medicare data downloads
Original nursing home datasets
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