Pearl of Hillside,the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 96 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 11.0)
- High RN turnover (61%)
Below average in IL · Below recommended RN staffing · Below chain average · $38,990 in fines
What this means for your family
This facility shows potential for successful short-term rehab, but the high volume of reports regarding neglect and hygiene issues is deeply concerning. If you choose this facility, ensure you have a family member present daily to advocate for your loved one's basic needs, as response times to call lights are frequently cited as a major failure.
Google Reviews
Google Reviews
96 reviews on Google“The Pearl of Hillside receives highly polarized feedback, with some families praising the therapy team and facility cleanliness, while others report severe neglect and unsanitary conditions. Critical concerns frequently involve slow response times to call buttons, poor hygiene, and unprofessional staff behavior. Families considering this facility should be aware of the stark contrast between positive experiences in short-term rehab and reports of substandard care for long-term or dementia residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term physical therapy team
- Clean and well-maintained common areas
- Responsive and helpful administrative staff
- Welcoming reception and front desk
Concerns
- Neglect and poor hygiene (feces/urine left in rooms, lack of bathing) (mentioned by 12 reviewers)
- Slow or non-existent response to call buttons and patient needs (mentioned by 8 reviewers)
- Understaffing leading to poor patient care (mentioned by 6 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 7 reviewers)
- Cold or poor quality food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, what specific protocols are in place to ensure that call buttons are answered promptly and that residents receive timely assistance with personal hygiene and bathing?
- 2I noticed the CMS staffing rating is currently low; could you explain how you manage nurse-to-resident ratios to ensure consistent, high-quality care throughout all shifts?
- 3With the physical therapy team receiving positive feedback, how do you integrate their rehabilitation services into the daily routine for residents who need extra support?
- 4What is your current process for monitoring and maintaining room cleanliness, and how often are deep-cleaning schedules audited to ensure a sanitary environment?
- 5Could you walk me through your medication management process to ensure accuracy and safety, especially given the importance of consistent administration?
- 6What steps are being taken to improve the dining experience and food quality to ensure residents are receiving nutritious and appealing meals?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team did a great job increasing his mobility and getting him ready to go home safely. My uncle mentioned that all staff were caring and compassionate.”
“They left my family member in feces and urine so long that it soaked through to the mattress. They lost shoes and clothes.”
“The facility itself is clean, well-maintained, and thoughtfully designed to ensure both safety and comfort. Rooms are spacious, and common areas are inviting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaint reports about this facility, with recurring problems in accident prevention, daily care assistance, and medication management appearing across multiple years. The facility has been cited 75 times across 12 surveys, including serious issues with protecting residents from abuse and neglect. While all deficiencies show correction dates, the persistent pattern of complaints and repeated violations in core care areas suggests ongoing quality concerns that families should carefully consider.
Mar 9, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Feb 18, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 18, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 25, 2025Complaint3
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 10, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Nov 2, 2023
$19,708
Fine
Jul 20, 2023
$19,282
Ownership & Operations
Who Operates This Facility
Pearl of Hillside,the
for profit
Chain Affiliation
Pearl Healthcare
15 facilities nationwide
Chain avg rating: 2.8/5 · Rank 8 of 13
Ownership & Management
Owners
Kushner Family Idf LLC
Owner · Organization
Reg 2018 Irrevocable Trust U/a/d 1/1/18
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit pearlhcm.com
Medicare data downloads
Original nursing home datasets
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