Oaks on Parkwood Skilled Nursing Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (7 vs median 3.0)
Bottom 25% in AL · Below recommended RN staffing · Worst in NOLAND HEALTH chain · $26,685 in fines
What this means for your family
While the physical therapy department is noted as a strength, the recurring reports of neglect regarding basic hygiene and medication management are critical red flags. We strongly advise families to conduct unannounced visits at different times of the day and to speak directly with current residents' families to verify current staffing and care standards.
Google Reviews
Google Reviews
44 reviews on Google“Oaks on Parkwood receives highly polarized feedback, with a significant number of families reporting severe neglect, poor communication, and inadequate staffing levels. While some reviewers praise the physical appearance of the facility and specific rehab staff, many others describe distressing experiences regarding basic hygiene, medication management, and unresponsive care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive physical therapy team
- Clean, well-maintained physical environment
- Kindness from select individual staff members
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 7 reviewers)
- Rude, unprofessional, or dismissive staff behavior (mentioned by 9 reviewers)
- Poor communication and lack of administrative follow-up (mentioned by 5 reviewers)
- Inadequate medication management and administration (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on staffing, what specific protocols are in place to ensure residents receive prompt assistance with daily hygiene and toileting needs?
- 2How does your nursing team coordinate with families to ensure medication management is accurate and that any changes are communicated promptly?
- 3I noticed the physical therapy team is highly regarded here; how do you integrate their work with the daily care plans for residents who need extra support?
- 4What steps is the administration taking to improve communication with family members regarding their loved one’s daily progress and any care concerns?
- 5How do you foster a culture of professional, patient-centered communication among all staff members to ensure every resident feels respected and heard?
- 6Can you walk me through the daily activity schedule and how you encourage residents to participate in social life outside of their rooms?
Personalized based on this facility's data
Key Review Excerpts
“My mom was there 3 years and it was a fight from the beginning to get them to take care of her. Beg to get diaper changes and for water.”
“My MIL literally never has a bite taken out of her food when I show up. She is either wearing her food or just gives up trying to take a bite. I never see her CA not sitting at a computer and I don’t think she is charting all day.”
“Physical Therapy was very important and a wonderful staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a 2025 inspection revealing serious concerns about resident protection from abuse and neglect, safety supervision, and behavioral health care. The facility has recurring issues with resident safety, abuse prevention, and care quality standards that span multiple years. While all deficiencies show correction dates, the pattern of repeated problems in critical areas like resident protection and the recent complaint-driven findings warrant careful consideration during any visit.
Sep 28, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nov 16, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 20, 2021Routine2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 18, 2019Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 19, 2018Routine9
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Sep 28, 2025
$17,345
Ownership & Operations
Who Operates This Facility
Oaks on Parkwood Skilled Nursing Facility
nonprofit
Chain Affiliation
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 9 of 10 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit nolandhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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